Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Quote
Timeline
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Nagarjuna S

Operations Manager/ Data Scientist/ Data Analyst
Bengaluru

Summary

Proven track record of developing strategies to promote team performance in adherence to company regulations and performance goals. Serve as a contact point for all team members to ensure smooth team operations and effective collaboration. Sound knowledge of planning, overseeing, and leading projects from ideation through to completion. Adept at managing relationships with clients and stakeholder while ensuring projects meet deadlines. Expertise in analyzing data to develop plans, to motivate, and to encourage team members while striving to improve process. Capability in developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality. Precocious Data Scientist ready to accept increasingly complex challenges associated with maintaining and exploiting growing data stores. Driven to expand experience through hands-on training and guided participation in effective data management tasks. Ready to immediately contribute beneficial input to employers.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
5
5
Languages

Work History

Global Operations Manager

UpGrad KnowledgeHut
Bengaluru
04.2022 - 05.2023
  • Ensure performance of the team members along with handling a highly-enabled team of 4-8 professionals
  • Monitor quality check on Training Delivery, Define KPI/KRA/OKR for the delivery team
  • Process streamlining and SOP creation
  • Helping Sales team in pre-solutioning
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trainer Acquisition, vendor/ Stakeholder management (Including cost negotiation)
  • Accreditation management, partner management
  • SPOC for all tech related training requirements from the delivery standpoint
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.

Sr. Team Co-coordinator

Brickwork India Pvt Ltd
Bengaluru
06.2015 - 02.2022
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Pre-solutioning and training end to end management along with cost negotiation
  • Ensure performance of the team members along with handling a high-performance and highly enabled team of 4-8 professionals
  • Monitor quality check on client deliverables along with managing automation co-ordination & solution provider for Developers
  • Responsible for dashboard creation to handle key result areas and key performance indicators of the team; successfully develop workflow and SOP documentation for the team
  • Collaborate with entire management team to reach organizational and departmental goals along with ensuring goal directed orientation plan for new team members
  • Organize and monitor quality audits for UK colleague’s expenses based on set T&E Policy
  • Successfully drafted and designed internal automated workflow system along with the execution of quality management system
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

Custom Solutions Project Admin

Unilog Content Solutions Pvt Ltd
Bengaluru
02.2012 - 06.2015
  • Looked for continuous process improvements and provided strategies and plans on the same along with serving as an active admin for the server
  • Coached new team members about the process and techniques in order to achieve targeted goals while managing end-to-end quality management & proof reading
  • Interacted with internal and external customers and served as a subject matter expert for handling content provided by the customer to publish online
  • Responsible for daily execution of defined operational process related to the process in adherence to defined SOP and SLA
  • Reviewed Dashboards/Reports and designed documents to provide timely and meaningful feedback along with creating and maintaining documentation
  • Managed confidentiality of the data handled and ensured accuracy of the data recorded while troubleshooting issues as they arise in Dashboards
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Process Executive

Technomake Solutions, with Infosys Ltd
06.2011 - 02.2012

Education

Master of Science - Data Science

Liverpool John Moore University
Liverpool, London
08.2023 - Current

PG Diploma - Data Science

IIITB
Bengaluru
05.2022 - 05.2023

Skills

Office 365

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Accomplishments

  • Created a in house productivity tracking tool using Microsoft excel and Advanced VBA capturing time stamps and efficiency.
  • Collaborated with team of 10 in the development of QA Tool.

Interests

Gaming

Cooking

Exploring Tech

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Master of Science - Data Science

Liverpool John Moore University
08.2023 - Current

PG Diploma - Data Science

IIITB
05.2022 - 05.2023

Global Operations Manager

UpGrad KnowledgeHut
04.2022 - 05.2023

Sr. Team Co-coordinator

Brickwork India Pvt Ltd
06.2015 - 02.2022

Custom Solutions Project Admin

Unilog Content Solutions Pvt Ltd
02.2012 - 06.2015

Process Executive

Technomake Solutions, with Infosys Ltd
06.2011 - 02.2012
Nagarjuna SOperations Manager/ Data Scientist/ Data Analyst