NAGA SAI ARUGOLLU
Hyderabad
Summary
Skilled professional with around 7+ Years of experience in the IT industry as a SolarWinds admin, Systems Admin and NOC admin . Results-focused System Administrator with expertise in technical support and infrastructure planning.
Overview
8
8
years of professional experience
Work History
Senior System Administrator
Evoke Technologies
03.2022 - Current
- Implementation Engineer for Solarwinds suite of products like NPM, NTA, NCM, and SAM Modules
- Install, configure, and administer Solarwinds ORION
- Good understanding of Network Sonar Discovery
- Design Custom Properties solution to allow for more granular monitoring, alerting, and reporting
- Node addition and deletion into Solarwinds Orion
- Group Management and Dependencies Management
- Alert Configuration
- Implement the new requirements shared by the customers
- Network devices including Routers, Switches & Firewalls using SNMP protocols and applying required metrics
- Add servers like Windows, Linux, IBM & HP-UX using different monitoring protocols (Agent, SNMP, WMI, and ICMP methods)
- Configure application monitoring by using the SAM module
- Updating thresholds, Priorities & alert modifications by the user requests
- Design, deploy, configure, and administer SolarWinds monitoring tools to effectively monitor the organization's IT infrastructure.
- Customize SolarWinds dashboards, alerts, and reports to meet specific monitoring requirements.
- Collaborate with cross-functional teams to define monitoring requirements for network devices, servers, applications, and other IT components.
- Experience in Solarwinds Administration/implementation and upgrades
Analyst
Netenrich Technologies
08.2016 - 03.2022
- Monitor network and server performance using tools such as SolarWinds, Nagios, and Zabbix
- Monitored and maintained IT infrastructure to ensure optimal performance
- Supported infrastructure services for Network devices & servers in a data center environment
- Correlate multiple monitoring system events to ensure proper diagnosis of the issue
- Respond to alerts and incidents, performing initial troubleshooting steps to resolve issues
- Escalate unresolved incidents to higher-level engineers and coordinate with them for timely resolution
- Document incidents, resolutions, and follow-up actions in the ticketing system (e.g., ServiceNow, JIRA)
- Provide regular updates to stakeholders on incident status and progress in resolution
- Coordinate with field engineers and third-party vendors for efficient incident resolution
- Provided technical support for network, hardware, and software issues
- Handled incoming support requests via phone, email, and ticketing system
- Following ITIL process in terms of handling Event, Incident, and Service requests
- Maintained the Service Level Agreement(SLA) for Response Time and Resolution Time
- Scheduled Maintenance Mode on the devices during the Changes deployment period
- Documented support activities and created user guides for common issues
- Generate and analyze network performance reports to identify trends and potential issues
- Develop and document standard operating procedures for incident response
- Train new team members on using the monitoring tools and handling alerts
- Alert Analysis and working on Alert Reduction and Reports related to SLA, Shift reports, and on-demand reports as required.
Education
B.Tech/B.E. Electronics/Telecommunication -
Vishnu Institute of Technology
Bhimavaram01.2016
10th -
ST. Ambrose High School
Nidadavolu01.2010
Skills
- Orion
- Ncm
- SolarWinds Admin
- NPM
- SAM
- L1 Support
- ITIL
- Network Operations
- NOC Admin
- Server Monitoring
- Network Monitoring
- NOC Operations
- Troubleshooting Skills
- ISP
- Technical Support
- Linux
- Linux Administration
Timeline
Senior System Administrator
Evoke Technologies
03.2022 - Current
Analyst
Netenrich Technologies
08.2016 - 03.2022
B.Tech/B.E. Electronics/Telecommunication -
Vishnu Institute of Technology
10th -
ST. Ambrose High School
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