Naga Sai Surya Teja Koppaka
Business Development Associate
Hyderabad
Summary
Dynamic Process Development Associate with a proven track record at Wipro Limited, excelling in business analysis and operations management. Enhanced client satisfaction through tailored solutions and effective communication. Spearheaded process improvement initiatives, achieving significant efficiency gains while fostering strong relationships. Adept at data-driven recommendations and committed to delivering exceptional results.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Process Development Associate
Wipro Limited
11.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Performed detailed data analysis to identify trends and areas for potential growth or improvement within the organization.
Process Associate
HCL Technologies
12.2023 - 05.2024
- Achieved project milestones on time with thorough planning, coordination, and execution of assigned tasks.
- Enhanced process efficiency by identifying bottlenecks and implementing targeted improvements.
- Spearheaded training programs for new team members, ensuring a comprehensive understanding of departmental procedures and objectives.
- Established robust safety protocols within the workplace environment, minimizing risks associated with hazardous materials or procedures.
Process Executive
Genpact India Private Limited
11.2021 - 11.2023
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
Kakinada, India 04.2001 -
Skills
Business analysis
Operations management
Project workstreams
Process improvement initiatives
Data-driven recommendations
Workflow optimization
Personal Attributes
- Analytical thinker with attention to detail
- Team player with a proactive approach
- Strong problem-solving skills and a commitment to continuous learning
Hobbies
- Reading books
- Playing badminton
- Learning new skills online
- Volunteering
Timeline
Process Development Associate
Wipro Limited
11.2024 - Current
Process Associate
HCL Technologies
12.2023 - 05.2024
Process Executive
Genpact India Private Limited
11.2021 - 11.2023
Bachelor of Technology - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
04.2001 -
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