NAGA SURESH SANGANA
Technical Analyst L2
Kakinada
Summary
A well-organized person who is equally interested in improving myself every moment to be in competition and work for growth of the organization. As always, I am confident enough to play given role by organization and will possibly set benchmark in that position. I do believe in saying “It is the desire that creates the Talent”-Bruce Lee, I have desire in me but need opportunity to prove.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Technical Analyst L2
Blume Global India Pvt Ltd
Bengaluru
09.2021 - Current
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Authored technical requirement documentation to suit business goals and technological limits.
- Worked on extracting data as per user requirements from database.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Product Support Engineer
E2OPEN.LLC
Hyderabad
04.2018 - 09.2021
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Closely work with R&D Teams to dive the issue through resolution.
- Updated team on progress and addressed concerns to meet established project deadline.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
- Managed customer relationships by delivering prompt responses to questions
Education
ECE -8.5 CGPA
Acharya Nagarjuna University
Guntur 09.2013 - 05.2017
Board Of Intermediate Education - MPC - 91.9%
Sri Chaitanya Junior College
Visakhapatnam 06.2011 - 04.2013
Board Of Secondary School Education - SSC -87.6%
Adarsha Vidyalaya High School
Pithapuram 06.2010 - 04.2011
Skills
MY SQL, Oracle, Java, EDI, KAFKA, Technical support expertise
undefinedCertification
[Supply chain logistics][RPA Basics& fundamentals][creative Problem solving][ITIL exam 4 preparation]
Timeline
[Tableau -Data visualizations]
07-2022
[Supply chain logistics][RPA Basics& fundamentals][creative Problem solving][ITIL exam 4 preparation]
12-2021
Technical Analyst L2
Blume Global India Pvt Ltd
09.2021 - Current
Product Support Engineer
E2OPEN.LLC
04.2018 - 09.2021
ECE -8.5 CGPA
Acharya Nagarjuna University
09.2013 - 05.2017
Board Of Intermediate Education - MPC - 91.9%
Sri Chaitanya Junior College
06.2011 - 04.2013
Board Of Secondary School Education - SSC -87.6%
Adarsha Vidyalaya High School
06.2010 - 04.2011
Conclusion:
I hereby acknowledge you that all the above is true to the best of my knowledge. Any kind of background check is accepted if required!
Conclusion:
I hereby acknowledge you that all the above is true to the best of my knowledge. Any kind of background check is accepted if required!
Similar Profiles
Irene Mariam ThomasIrene Mariam Thomas
Product Documentation Specialist at WiseTech GlobalProduct Documentation Specialist at WiseTech Global
MOHAMMED YASEENMOHAMMED YASEEN
Senior Software Developer at Blume Global Indian Pvt Ltd, IndiaSenior Software Developer at Blume Global Indian Pvt Ltd, India
AMALU REGHUNATHAMALU REGHUNATH
Quality Engineer at Blume Global India Private LimitedQuality Engineer at Blume Global India Private Limited
S V V Siva Durga PrasadS V V Siva Durga Prasad
Lead Hub Incharge at Instakart Services Pvt Ltd.Lead Hub Incharge at Instakart Services Pvt Ltd.
Tejaswini PalivelaTejaswini Palivela
Technical Support Engineer at ServiceNowTechnical Support Engineer at ServiceNow