NAGA SURESH SANGANA
Technical Analyst L2
Kakinada
Summary
A well-organized person who is equally interested in improving myself every moment to be in competition and work for growth of the organization. As always, I am confident enough to play given role by organization and will possibly set benchmark in that position. I do believe in saying “It is the desire that creates the Talent”-Bruce Lee, I have desire in me but need opportunity to prove.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Technical Analyst L2
Blume Global India Pvt Ltd
Bengaluru
2021.09 - Current
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Authored technical requirement documentation to suit business goals and technological limits.
- Worked on extracting data as per user requirements from database.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Product Support Engineer
E2OPEN.LLC
Hyderabad
2018.04 - 2021.09
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Closely work with R&D Teams to dive the issue through resolution.
- Updated team on progress and addressed concerns to meet established project deadline.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
- Managed customer relationships by delivering prompt responses to questions
Education
ECE -8.5 CGPA
Acharya Nagarjuna University
Guntur 2013.09 - 2017.05
Board Of Intermediate Education - MPC - 91.9%
Sri Chaitanya Junior College
Visakhapatnam 2011.06 - 2013.04
Board Of Secondary School Education - SSC -87.6%
Adarsha Vidyalaya High School
Pithapuram 2010.06 - 2011.04
Skills
MY SQL, Oracle, Java, EDI, KAFKA, Technical support expertise
Tableau Reporting,Data Analysis &Management, Creative Problem Solving
Dev tools in practice with-Git,Jenkins,Maven,Selenium,Dockers
Certification
[Supply chain logistics][RPA Basics& fundamentals][creative Problem solving][ITIL exam 4 preparation]
Timeline
[Tableau -Data visualizations]
2022-07
[Supply chain logistics][RPA Basics& fundamentals][creative Problem solving][ITIL exam 4 preparation]
2021-12
Technical Analyst L2
Blume Global India Pvt Ltd
2021.09 - Current
Product Support Engineer
E2OPEN.LLC
2018.04 - 2021.09
ECE -8.5 CGPA
Acharya Nagarjuna University
2013.09 - 2017.05
Board Of Intermediate Education - MPC - 91.9%
Sri Chaitanya Junior College
2011.06 - 2013.04
Board Of Secondary School Education - SSC -87.6%
Adarsha Vidyalaya High School
2010.06 - 2011.04
Conclusion:
I hereby acknowledge you that all the above is true to the best of my knowledge. Any kind of background check is accepted if required!
Conclusion:
I hereby acknowledge you that all the above is true to the best of my knowledge. Any kind of background check is accepted if required!