Nagateja Kandanuru

Perform detailed customer due diligence (CDD) and Know Your Customer (KYC) reviews across multiple customer segments, ensuring compliance with internal policies and global regulatory requirements.

Conduct risk-based assessments on customer accounts, transactions, and documentation, identifying potential AML, fraud, sanctions, and compliance risks, and escalating issues appropriately.

Review, validate, and approve customer documentation in line with Customer Identification Program (CIP) standards, within defined SLAs.

Partner closely with Compliance, Risk, Quality Assurance, and Operations teams to resolve complex cases, and maintain strong governance and controls.

Handle high-volume, complex customer interactions across payments, limitations, disputes, and account security, ensuring accurate resolution and an excellent client experience.

Identify process gaps, inefficiencies, and risk trends; contribute to process improvements, and control enhancements to strengthen onboarding and review workflows globally.

Participate in quality reviews, audits, and management discussions, maintaining alignment with compliance and operational standards.