Nagaveena K Puttappanavar
Bangalore
Summary
Dynamic Assistant Manager at Rubick.ai with a proven track record in team leadership and process improvement. Skilled in data analysis and customer service, I enhanced operational efficiency and consistently exceeded quality standards. Adept at mentoring, I fostered a culture of accountability, driving team performance and achieving exceptional client satisfaction.
Overview
13
13
years of professional experience
Work History
Rubick.ai
Bangalore
09.2024 - Current
- Empowered team members to independently manage daily tasks, fostering a culture of accountability and continuous improvement.
- Managed a diverse team of 32 direct repartees and 10+ freelancers, optimizing team dynamics and streamlining operations.
- Led regular performance evaluations and provided actionable feedback to team members, ensuring stringent quality standards were consistently met
- Conducted in-depth research and analysis to identify the root causes of customer issues and implement effective solutions.
- Facilitated daily meetings to address team queries and track target achievement, ensuring smooth workflow and alignment.
- Delivered exceptional client communication and rapid responses, consistently exceeding customer expectations.
- Analyzed project statuses and strategically realigned priorities to drive enhanced productivity and efficiency.
- Oversaw the live delivery of approximately 7,000 styles daily on the Myntra website, ensuring flawless execution.
- Spearheaded process improvement initiatives in collaboration with the tech team, significantly boosting productivity and operational efficiency.
- Mentored and onboarded new hires, equipping them with essential knowledge of company programs and best practices.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Subject Matter Expert-Fashion
Rubick.ai
Bangalore
09.2023 - 06.2024
- Representing myntra Team Quality & conducting regular quality sessions with the team
- Handling escalations by performing monthly RCA for quality assurance by maintaining FTP 98% or above
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Facilitated training sessions for new employees on company policies and procedures.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Fashion Cataloger
Rubick.ai
Bangalore
09.2022 - 09.2023
- Skilled in fashion content writing, with a deep understanding of both Indian and international brands.
- I craft compelling narratives that not only adhere to stringent quality standards, but also boost productivity.
- My expertise spans diverse product styles and categories, ensuring each piece resonates with its target audience.
- I consistently meet daily targets while contributing to dynamic projects in the beauty and personal care sectors. Additionally, I have collaborated with high-end brands such as H&M, PUMA, Sangria, Roadster, and Nike, delivering tailored content that elevates brand identity.
Production Engineer
EMI Solutions Pvt Ltd
Bangalore
03.2012 - 04.2015
- Plan & co ordinate production engineering processes on daily basis to produce high quality products
- Establish safely procedures & environmental regulation for employees
- Develop process improvements to effectively utilize equipment & materials to maximize production
- Evaluate current production activities & make recommendations for improvements
- Develop operating instructions & equipment specifications for production activities
- Investigate problem, analyze root causes & derive resolutions
- Provides Training & guidance to operators to accomplish production goals
- On Time delivery to customers
- Providing customer satisfaction
- Providing technical consultancy and guidelines to the customers
- Internal circuit Design of the filters by using AutoCAD
- Conducted filter performance testing- Hi-Pot testing, Value Testing, Load Testing, No Load Testing, Leakage Current testing, Attenuation Testing, Endurance Testing
- Certified ISO 9001:2008 Internal Auditor.
- Certified Solder
- Testing the products as per EMI/RFI Standards
- Aware of ISO 9001-2008
- Participated in society of EMC Engineers international conference & Exhibition in India INCEMIC 2012 in Bangalore
Education
Master of Arts - Masters Degree, Fashion/Appreal Design
Dreamzone School of Creative Studies
Bangalore10-2022
BE - Electrical & Electronics Engineering
STJ Institute of Technology
Ranebennur, Karnataka01.2011
Skills
- Team management
- Multitasking
- Performance evaluation
- Customer service and client relations
- Process improvement
- Time management
- Data analysis
- Microsoft Excel, Word
- Project Management
- Resource Management
- Decision making
- Interpersonal skills
- Problem Solving
- Quality Control and Task Assignment
- Catalog creation and management
- Category Management
- Employee training
- Effective communication
- Project coordination
- Client relationship management
- Team leadership
- Orientating and training
- Workload management
- Cost reduction
- Adaptability and flexibility
- Team motivation
Software Exposure
Microsoft Office Suite (Word, Excel, PPT), C Programming, AUTOCAD 2010
Hobbies and Interests
- Listening to music
- Cooking
Projects
INDUSTRIAL PROCESS MONITORING AND CONTROLLING USING INTERNET PROTOCOL AND WIRELESS TECHNIQUE., 4, Internet protocol is the protocol for communication on the Internet. This project presents a practical approach to monitor and control the process in industries by computer using IP connection. IP is responsible for sending the packet to its destination along a route.
Languages
- English
- Kannada
- Hindi
Activities
- Completed three days training program on ‘PLC & SCADA’ conducted by PIONEER TECHNOSERVE Pvt. Ltd.
- The certificate ‘B’examination held in 2007 under the authority of ministry of defense, Govt of India grade ‘A’.
- Participated in state level sports conducted by VTU in Tiptur.
- Athletic women championship in “SECURA” 2010 conducted by STJIT College, Ranebennur.
- Secured ‘BEST ATHLETE’ award in secura-2010.
- Throw ball, volleyball participated and won 1st place in inter college and zonal level.
- Track championship of annual sports meet at inter college level.
Timeline
Rubick.ai
09.2024 - Current
Subject Matter Expert-Fashion
Rubick.ai
09.2023 - 06.2024
Fashion Cataloger
Rubick.ai
09.2022 - 09.2023
Production Engineer
EMI Solutions Pvt Ltd
03.2012 - 04.2015
Master of Arts - Masters Degree, Fashion/Appreal Design
Dreamzone School of Creative Studies
BE - Electrical & Electronics Engineering
STJ Institute of Technology
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