Nagendra B S

Key Responsibilities:

Leadership and Team Development:

• Lead a team of dedicated professionals focused on security operations comprising specialists in patching, vulnerability management and anti-malware solutions.
• Champion team growth and development through comprehensive training programs, mentoring, and performance management initiatives.
• Establish clear KPIs and goals for the security operations team, ensuring alignment with organizational objectives and industry standards.
• Established Internal Rewards and Recognition program to recognize the team members efforts.

Strategic Planning and Execution:

• Identify areas for improvement and implement strategies to enhance vulnerability management protocols, aligning processes with industry best practices and regulatory requirements.
• Drive the procurement and implementation of state-of-the-art security tools and platforms, such as Qualys Cloud Platform, Automox, and TrendMicro Cloud One, to fortify system defenses and streamline operations.
• Coordinate the migration and implementation of new security solutions across the organization, ensuring seamless integration and minimal disruption to business operations.
  

Risk Management and Compliance:

• Oversee day-to-day operations and support of systems for Global Safety, ensuring compliance with IT quality, security, and regulatory requirements.
• Collaborate closely with business stakeholders to assess scalability and provide strategic IT insights to support organizational objectives.
• Conduct periodic assessments of IT risks, threats, and vulnerabilities, implementing proactive measures to safeguard critical assets and data integrity.
• Assist global security/GRC during ISO, HiTrust and HIPAA audits.
• Automated patching process to reduce human errors by 100% and saving 1.5 FTE hours of efforts.
• Converted 300+ EBS volumes from GPT-2 to GPT-3 to optimize costs.
• Encrypted 500+ unencrypted EBS volumes, mitigated security and made the environment in compliance with audit results.
• Saved ~$25000+ annual costs by migrating patching and antivirus databases to centralized database.
• Saved ~$100000+ annually by re-architecture of vulnerability scans.
  

Cross-Functional Collaboration:

• Serve as a key liaison between IT teams, business units, and executive leadership, fostering strong collaborative relationships and driving alignment on strategic initiatives.
• Partner with Agile teams and Scrum Masters to resolve impediments, drive continuous improvements, and maintain capacity to meet project deliverables and timelines.
  

• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Contributed to requirements gathering and analysis for IT projects.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Drafted corrective action plans following root cause analysis.
• Optimized business processes, resulting in reduction in manual efforts and increased productivity.
• Worked closely with clients, internal teams, and other stakeholders to determine planning, implementation, and integration of system-oriented projects.
• Streamlined reporting processes through automation; and using PowerBI, decreasing delivery time by 50%.
• Handle escalations from both team and client; Communicated status updates to all key stakeholders when issues arose.
• Sped up and simplified application and resource provisioning.
• Proposed and implemented system enhancements to improve performance and reliability of client IT environment.
• Designed and implemented key metrics to measure Productivity, Quality, and Response.
• Led and managed team of 12 members engaged in administering complex IT infrastructure.
• Coordinated internal audits; led remediation efforts for identified deficiencies.
• Supported BCDR during Covid-19 lockdowns. Ensured team productivity and morale are not affected by work from home.
• Designed, documented, and executed maintenance procedures, including system upgrades and patch management using Ivanti Security Controls, SCCM, and WSUS.
• Built and maintained network infrastructure consisting of Windows, Linux, and virtual products.
• Planned and implemented networking and server changes to meet client budgets and needs.
• Identified systems inefficiencies through performance data analysis; Provided actionable improvements to hardware performance.
• Performed root cause analysis to provide resolutions for production issues.
• Developed testing procedures and documentation and presented to clients for review.
• Maintained 99.8% uptime by carefully designing disaster recovery solutions.
• Reviewed and analyzed security logs and vulnerability scan reports to determine and alleviate network threats.
• Handled scripting tasks for debugging and automation using Python and PowerShell.
• Worked as key resource to architect, engineer, and support over 15 IT projects.
• Developed daily check procedures for client IT environment to ensure high availability through proactive measures.
• Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
• Managed separation of clients with managed services team during contract termination and contract ending.

• Designed, documented, and executed maintenance procedures, including system upgrades and patch management using Ivanti Security Controls, SCCM, and WSUS.
• Built and maintained network infrastructure consisting of Windows, Linux, and virtual products.
• Planned and implemented networking and server changes to meet client budgets and needs.
• Identified systems inefficiencies through performance data analysis; Provided actionable improvements to hardware performance.
• Performed root cause analysis to provide resolutions for production issues.
• Developed testing procedures and documentation and presented to clients for review.
• Maintained 99.8% uptime by carefully designing disaster recovery solutions.
• Reviewed and analyzed security logs and vulnerability scan reports to determine and alleviate network threats.
• Handled scripting tasks for debugging and automation using Python and PowerShell.
• Worked as key resource to architect, engineer, and support over 15 IT projects.
• Developed daily check procedures for client IT environment to ensure high availability through proactive measures.
• Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
• Managed separation of clients with managed services team during contract termination and contract ending.

• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Participated in client consultations and product capability demonstrations to support sales efforts.
• Performed periodic testing of all printers and plotters.
• Completed partial or full dismantling of printers and plotters to quickly repair or replace defective components and restore functionality.
• Studied and understood technical manuals, procedural documentation and repair guides to maximize benefit.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.