Nagendra Lohar

Looking for a challenging career which demand the best of my professional ability in terms of technical and analytical skills and helps me in broadening and enhancing my current skill and knowledge which help for the growth of organization and gain satisfaction thereof.

Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.

• 1. Team & Resource Management
• Supervise multiple Team Leaders and Technicians (Field Team), ensuring proper distribution of manpower across sites.
• Plan daily/weekly/monthly schedules for Preventive Maintenance, Breakdown calls and Inspections.
• Monitor Productivity, Attendance, Discipline and skill levels of the Team.
• Identify training needs and arrange skill development programs for Team.
• 2. Operations & Service Delivery
• Ensure timely Preventive Maintenance of elevators as per company standards and AMC commitments.
• Monitor and close customer complaints within stipulated timelines (reduce repeat calls).
• Conduct random site visits to check work Quality, Safety and adherence to procedures.
• Support Major repairs, Rope replacements, Modernization jobs and Safety-critical activities.
• Manage spare parts availability and coordinate with Stores/Logistics for quick material movement.
• 3. Safety & Compliance
• Strictly enforce Safety protocols during Service and Repair activities.
• Conduct Tool Box Talks and monthly Safety meetings with Teams.
• Ensure compliance with statutory requirements (Lift licenses, Third-party inspections, Audit clearances).
• Investigate incidents/near-misses and implement corrective & preventive actions.
• 4. Customer Relationship Management
• Act as escalation point for Customers (Societies, Builders, Facility Managers).
• Handle high-value and difficult customers diplomatically to ensure satisfaction.
• Provide regular updates to customers on pending issues, job closures and improvement actions.
• Build long-term relationships to retain AMC contracts and generate modernization leads.
• 5. Performance Monitoring & Reporting
• Track KPI :- Response time, Breakdown frequency, MTBC (Mean Time Between Callbacks), Pending calls and AMC renewals.
• Prepare monthly MIS reports for Management (Service performance, Customer feedback, Financials).
• Analyze repeated issues and take initiatives to reduce them (Root Cause Analysis).
• 6. Business & Financial Responsibility
• Ensure AMC renewals and reduce contract cancellations.
• Identify modernization opportunities (Controller upgrades, Door operator replacements, Rope replacements) and support Sales Team.
• Monitor revenue, outstanding payments and control maintenance costs.
• 7. Leadership & Coordination
• Mentor Team Leaders and Field Team for leadership roles.
• Coordinate between Installation, Modernization and Maintenance Departments to ensure smooth handover of units.
• Handle escalations from Field to Management and provide timely solutions.