Nagendra Meghnath
Hyderabad
Summary
Accomplished Associate Manager at Tech Mahindra, adept in partner and performance management, with a proven track record in leading successful business transitions and compliance initiatives. Skilled in cross-functional collaboration and IT audits, I have significantly enhanced operational efficiency and stakeholder satisfaction. My expertise in risk management strategies and international experience underscore my ability to exceed in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager
Tech Mahindra
Hyderabad
04.2016 - Current
- Directed business transitions with a focus on seamless strategy implementation and effective control execution
- Collaborated with diverse stakeholders to harmonize business requirements and meet customer expectations
- Ensured compliance with Master Service Agreements (MSA) and Statements of Work (SOW) according to client contracts
Team Lead
Tech Mahindra
Hyderabad
04.2016 - Current
- Developed and implemented project compliance programs, driving BCP-DR, ID and access management audits, and ensuring compliance with security protocols like antivirus and firewall management
- Coordinated ISO 27001 and other IT audits, ensuring adherence to internal and external standards
- Led compliance activities across locations (Hyderabad, Noida, Pune), including risk management, performance monitoring, and regular internal/external audits
- Conducted reporting of audit findings to stakeholders, driving continuous improvement
Process Compliance Lead Auditor
Tech Mahindra
Hyderabad
04.2016 - Current
- Conducted audits, identifying anomalies in KPIs (over 400 team members)
- Provided feedback and coaching to agents to drive performance improvement
- Monitored key metrics such as resolution, sales, and CSAT to meet performance targets
Subject Matter Expert (SME)
Tech Mahindra
Hyderabad
04.2016 - Current
- Validated troubleshooting steps and managed team performance (20 team members)
- Ensured compliance with processes and drove revenue through enhanced troubleshooting and dispatch management
Sr. Technical Support Associate
Tech Mahindra
Hyderabad
04.2016 - 01.2018
- Resolved customer technical issues, provided upselling opportunities, and assisted with billing-related queries
Practitioner-CRM Operations
Concentrix
Hyderabad
09.2014 - 04.2016
- Managed customer interactions, resolving issues and investigating escalations
- Ensured strict adherence to regulatory guidelines (IRDA) while maintaining high customer satisfaction levels
Education
MBA -
Vignan’s University
B. Com -
GITAM University
Skills
- Partner Management
- Performance Management
- Cross functional Collaboration
- Vendor Management
- Audit and Compliance
- International Experience
- Compliance Frameworks
- IT Audits
- Risk Management Strategies
Certification
- ISO 27001:2022 Information Security Management Systems-Lead Auditor
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Listening to music
- Traveling
- Football
Personal Information
- Father's Name: G K S Kumar
- Date of Birth: 11/27/89
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Technical Support Associate
Tech Mahindra
04.2016 - 01.2018
Associate Manager
Tech Mahindra
04.2016 - Current
Team Lead
Tech Mahindra
04.2016 - Current
Process Compliance Lead Auditor
Tech Mahindra
04.2016 - Current
Subject Matter Expert (SME)
Tech Mahindra
04.2016 - Current
Practitioner-CRM Operations
Concentrix
09.2014 - 04.2016
MBA -
Vignan’s University
B. Com -
GITAM University
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