Summary
Overview
Work History
Education
Skills
Certification
PERSONAL DETALIS
Languages
DECLARTION
Timeline
Generic

Nagesh M

42, Elite Rose Layout, Shanti Nagar, Devanahalli, Bangalore Rural, Karnataka - 562110

Summary

Dynamic Associated IT Consultant at ITC infotech ind Pvt Ltd, Highly motivated in airline and travel domain with 14+ year of professional experience in Customer Service, Product and technical support within various GDS such as Amadeus, Saber and SITA. In-depth knowledge of Amadeus ARD, CM, and FM interfaces and functionality, as well as manual testing-related issues. Worked on meager projects, airlines, GDS cutovers support,as the main key payer in the project.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ASSOCIATE IT CONSULTANT

ITC Infotech India Ltd
Bangalore
09.2022 - Current
  • Working with the AMADEUS client (Onsite) in a QA team as a manual functional tester for the PSS DC-CM (Departure Control Customer Management) application.
  • Addressing airline issues (IRs and PTRs) through the Amadeus incident, problem, and change management tool.
  • Hands-on experience in various types of testing, like Functional Testing, System Integration Testing, and Regression Testing.
  • Execute continuous improvement of airline queries, and provide solution and service quality with a focus on stability, usability, and ultimately, customer satisfaction.
  • Handling incidents (IRs and PTRs) reported by airlines related to baggage, regulatory issues, e-tickets, EMD, booking and prices, disruptions, CSV, IATCI/OSL/CDW, flight status, acceptance, boarding, and printing-related issues.
  • Also worked on all three PSS modules such as CM, SCCI and FM. In each module, I worked with multiple sub-functionalities.
  • Hands-on experience in SSCI-Self Service Check-In, Web, Mobile Application, KIOSK, Auto Check-In, SBD (Self Bag Drop), DAPI, and Refx-related issues.
  • Maintain the SLA for each incident report, and provide a resolution to the airline.
  • Guiding customers based on any new requirements related to airlines, additional future in CM, end-to-end investigation, and providing the resolution or solutions about each product in CM.
  • Familiar with data analysis and visualization tools, like Tableau and BI tools. Familiar with database/SQL queries, and familiar with QA/test management expertise.
  • End-to-end investigation and providing the resolution or salutations about each product in CM. Familiar with data analysis and visualization tools, like Tableau and BI tools.
  • Familiar with database/SQL queries and familiar with QA/test management expertise.
  • Familiar with Type B, Type A, TTY, and EDIFACT message types. Also known for PNL, ADL, PRL, and PFS message types.
  • Providing direct assistance 1A clients and supporting them with complete DCS (Departure Control System).

Customer Service Supervisor

Air India Sats Airport Service Pvt Ltd
Bangalore
06.2008 - 08.2022
  • AI Sats is a GH handling company providing GH services to top domestic and international airlines such as AI, SQ, EK, MH, TG, and UK. Worked in multiple departments, such as customer service, airport operations, airline operations, airline management, and reservation.
  • Working as a supervisor for VISTARA Airlines, where I supervise all areas, including counters, the boarding gate, and arrivals.
  • Conducting daily briefings for team members for flight load, carting, OB, scheduled delays, upgrades, and etc.
  • Maintain the check-in counter, boarding gate, arrival and departure, and maintain flight status, such as counter close, boarding close, and flight updates.
  • Monitor the daily reservation and ticketing (overbooking, upgrade, and downgrade). Handle the group reservation and check-in (domestic and international sectors).
  • Monitoring the daily revenue and sales. Updating the daily reports and staff allocations as per the requirements.
  • RAMP operations - Supervising loading, unloading operations as per LIR, cabin cleaning, boarding, and de-boarding, special handling, etc.
  • Counters in charge and service controller for Vistara Airlines, Air India, Malaysian Airlines, Air Asia, and Tiger Airways. Monitoring the daily e-tickets and closing. Monitoring the cargo, and baggage loading to the aircraft.
  • Monitoring the daily E-tickets and closing. Monitoring the cargo, and baggage loading to the aircraft.

Education

Hospitality And Airhostess Course -

Ashoka Institute
01-2008

Bachelor of Arts -

Basaweshwara Collage
Shivamogga
11-2005

Skills

  • Customer service
  • Troubleshooting and resolution
  • Technical support
  • Problem solving

Certification

  • Undergone Safety Management System (SMS) training at Bangalore International Airport
  • AVSEC training certification, valid until December 2022

PERSONAL DETALIS

Father's name: Meetya Naik

Date of birth: 10-06-1983

Nationality: Indian

Marital status: Married

Gender     : Male

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Banjara
Proficient (C2)
C2

DECLARTION

I hereby declare that the above-mentioned information is true, and I bear the responsibility for the correctness of the above-mentioned particulars

 

 Nagesh M

Timeline

ASSOCIATE IT CONSULTANT

ITC Infotech India Ltd
09.2022 - Current

Customer Service Supervisor

Air India Sats Airport Service Pvt Ltd
06.2008 - 08.2022

Hospitality And Airhostess Course -

Ashoka Institute

Bachelor of Arts -

Basaweshwara Collage

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