NAGSHEN KAMBLE

UPI Payment Application Support (Senior Analyst)

Provided L1/L2 production support for UPI payment systems, ensuring smooth transaction flow and 99.9% uptime.

Monitored and resolved transaction failures, reconciliation issues, and NPCI connectivity errors within SLA timelines.

Conducted root cause analysis in partnership with development and infrastructure teams.

FASTag Payment Application Support (Senior Analyst)

Managed L1/L2 support for FASTag payment and toll transaction systems, ensuring seamless tag recharge, transaction settlement, and NPCI integration.

Monitored and resolved transaction discrepancies, recharge failures, and API issues between banks, NHAI, and NPCI systems.

Performed daily health checks, log analysis, and reconciliation for FASTag transactions to maintain high accuracy and system uptime.

Technical Skills:

Linux | MySQL | Shell Scripting | UPI | FASTag | NPCI | Payment Gateway | API Monitoring | Kibana | Splunk | ServiceNow | ITIL

• Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
• Communicated technical development stages and provided design support to stakeholders.
• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Improved application performance through optimization of flow processes.

Managed ATM additions and removals within the switch.

Monitoring / support the switch activity

Addition of new configured ATM in switch end

Resolution of ATM related issues at switch end.

• Addressed user support requests and facilitated basic problem-solving.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Delivered Tier-3 support and SME input to internal and external customers.