Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

NagulPasha Shaik

Hyderabad

Summary

Motivated and detail-oriented System Administrator with five years of hands-on experience in Windows management (AD), network troubleshooting, and virtualization technologies. Proven track record of successfully deploying operating system images and mapping network resources, eager to leverage technical skills to enhance IT infrastructure reliability and security.

Overview

6
6
years of professional experience
1
1
Certification

Work History

System Administrator L2

Wipro
Hyderabad
03.2020 - Current
  • Enrolled devices into company Intune system for streamlined management.
  • Configured and re-established MFA for OKTA and Microsoft Entra-linked applications.
  • Utilized ServiceNow ticketing tool to manage incidents and requests, achieving 100% SLA compliance.
  • Configured Intune for mobile devices, facilitating access to company resources.

IT Support Engineer

ISB(Indian School of Business)Wipro Contractor
Hyderabad
04.2019 - 03.2020
  • Delivered technical support to faculty and staff for IT-related issues.
  • Managed troubleshooting of hardware and software problems across campus systems.

Education

Bachelor of Technology - Electronics And Communications Engineering

Sri Indu Institute of Technology And Science
Hyderabad
12-2018

Intermediate Certificate - Mpc

Sri Chaitanya
Vijayawada
05-2014

High School Diploma -

St.Pauls E.M High School
Huzurnagar
08-2012

Skills

  • System configuration using Autopilot
  • Service tool incident and request management
  • Intune device enrollment
  • Multi-factor authentication, OKTA, and ENTRA
  • Mobile device configuration
  • Remote assistance using LogMe tool
  • Procurement of licensed software
  • Application installations
  • O365 troubleshooting
  • VPN troubleshooting
  • Installation and removal of Active Directory services
  • Working with disk storage, local user accounts and groups, domain accounts, and group

Languages

Urdu
First Language
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • Supertech Award - You are the best engineer on September 22, 2023
  • Inspiring performance on February 4, 2025
  • Habit flag bearer: being respectful on July 3, 2025
  • Habit flagbearer - building trust on August 6, 2025

Certification

  • Microsoft Technology Associate (MTA) certificate in 2019 for clearing fundamentals
  • Certificate of appreciation in Wipro

Timeline

System Administrator L2

Wipro
03.2020 - Current

IT Support Engineer

ISB(Indian School of Business)Wipro Contractor
04.2019 - 03.2020

Bachelor of Technology - Electronics And Communications Engineering

Sri Indu Institute of Technology And Science

Intermediate Certificate - Mpc

Sri Chaitanya

High School Diploma -

St.Pauls E.M High School

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NagulPasha Shaik