Nahid Mustafa
Sr Title Review Specialist
Jamshedpur
Summary
Dynamic professional with extensive experience in quality assessment and review processes, ensuring accuracy and compliance across diverse projects. Skilled in collaborating with cross-functional teams to drive impactful results while adeptly adapting to shifting priorities. Possesses strong analytical skills, keen attention to detail, and exceptional communication abilities valued by employers. Known for reliability and resourcefulness, excelling in environments demanding thorough evaluation and constructive feedback.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Sr, Title Review Specialist
Balboa Tech Pvt Ltd
04.2025 - Current
- Maintained 100% quality compliance in title review processes through meticulous attention to detail and adherence to company standards.
- Reviewed title commitments, title reports, and preliminary title documents for residential properties to ensure accuracy and completeness.
- Worked with title companies, underwriters, attorneys, and closing agents to cure title defects or discrepancies (e.g., unreleased liens, judgment liens, probate issues).
- Conducted thorough evaluations for better compliance and risk mitigation.
- Ensured all title requirements and exceptions are addressed to deliver a clear and insurable title prior to loan closing.
- Identified areas of improvement in operational workflows, leading to increased productivity and reduced errors..
- Mentored and provided quality control support for junior title specialists, ensuring adherence to company and regulatory standards
Manager
Better Mortgage:Gurgaon
09.2021 - 11.2024
- Collaborated with real estate agents,title Companies and attorneys to facilitate title clearance and mortgage closings.
- Identified key areas of improvements & translated findings into actionable to informed decision makings and drive results.
- Supported high priority projects ensuring adherence to timelines while resolving operational bottlenecks.
- Mentored junior team members to enhance operational efficiency, reducing on-boarding time by 20% through tailored training programs and continuous feedback loop.
- Provided key inputs and subject matter expertise for faster decision making cycles to align strategic initiatives.
- Created, deployed, and refined SOP's to drive operational excellence.
Sr. Team Lead
Better Mortgage:Gurgaon
09.2019 - 09.2021
- Oversaw daily title operations, guiding the team to clear 50+ residential title files per day and maintain consistent turnaround times.
- Managed Investor escalations and conducted training sessions to streamline resolution workflows, ensuring seamless process.
- Regular interaction with immediate team and external business partners.
- Performance of complex administrative, transactional, operational & customer support task.
- Leadership support to the team for the achievement of organizational goals.
Team Lead
Better Mortgage:Gurgaon
04.2019 - 09.2019
- Achieved 100% clearance rate on assigned loans, facilitating efficient and issue-free closings, through effective team management.
- Strategizing process improvement ideas & initiatives and driving them to closure.
- Collaborated with multiple team for the smooth functioning of the organization.
Analyst
Better Mortgage:Gurgaon
06.2018 - 04.2019
- Coordinated with cross-functional teams and third-party vendors to achieve seamless project execution.
- Accurately examined chains of title and communicated complex property histories to stakeholders with clarity and transparency.
- Expedited all urgent requests in order to meet customer requirements.
- Coordinated with multiple title companies through 30+ daily follow-up calls, ensuring timely receipt of title commitments and accelerating the closing process by 20%.
Education
MBA - International Business
Jamia Millia Islamia
New Delhi, India01.2018
Skills
Encompass
Skills
- Risk Management
- Project Management
- Conflict Resolution
- Compliance (RESPA, TILA, TRID)
- Mortgage Operations
- ALTA Standards
- Critical Thinking
- Process Improvement
Accomplishments
1. Received Better Value Exemplar Award (2023) for showing outstanding performance in the month of Sep and for demonstrating better values to the team.
2. Received RnR (2019) for placing maximum number of orders and reviewing highest number of files.
Certification
The Project Management Course: Beginner to PROject Manager
Timeline
The Project Management Course: Beginner to PROject Manager
10-2025
Real Estate Underwriting Training- Full Loan Review Process Real Estate Underwriting Training- Full Loan Review Process
05-2025
Sr, Title Review Specialist
Balboa Tech Pvt Ltd
04.2025 - Current
Manager
Better Mortgage:Gurgaon
09.2021 - 11.2024
Learning Data Analytics
06-2020
Sr. Team Lead
Better Mortgage:Gurgaon
09.2019 - 09.2021
Team Lead
Better Mortgage:Gurgaon
04.2019 - 09.2019
Analyst
Better Mortgage:Gurgaon
06.2018 - 04.2019
Certfied Equity Dealer (2015):Cleared assessment for the role of Equity Dealer confirming to NSDC
06-2015
MBA - International Business
Jamia Millia Islamia