Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

NAIDUNISA B

Technical Support Analyst
Bangalore

Summary

Tech savvy Information Technology Executive with strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.

Overview

5
5
years of professional experience
1
1
Certification
3
3
Languages

Work History

MIS Executive

Besant Technologies
02.2025 - 07.2025
  • Collect, manage, and analyse business data, and generate periodic reports (daily, weekly, monthly) for different departments.
  • Create dashboards and KPIs to track performance metrics.
  • Work with tools like MS Excel, SQL, Power BI/Tableau.
  • COURSE DATA ANALYTICS

Advisor II, Technical Support

Concentrix Services India Private Limited
06.2024 - 12.2024
  • Showcase your ability to troubleshoot systems, which demonstrates your understanding of technical environments.
  • Created detailed technical documentation and user guides to streamline support processes and improve user experience.
  • Collaborated with cross-functional teams to implement system upgrades and troubleshoot compatibility issues.

Business Development Manager

HDFC LIFE Insurance
09.2022 - 12.2022
  • Conducted detailed reviews and analyses of insurance claims, ensuring accuracy and compliance with company policies and regulations.
  • Utilized database systems to track claims and generate detailed reports, improving data accessibility and decision-making.
  • Maintained effective communication with clients and internal departments to resolve claims issues.

Program Coordinator

OMICS International PVT LTD.
09.2020 - 07.2022
  • Troubleshooting, diagnosing and resolving technical issues reported by users or customers. This could involve software, hardware, or network problems.
  • Offering technical guidance and advice to users on how to use software, hardware, or systems effectively. This could involve creating documentation, tutorials, or conducting training sessions.
  • Ticket Management with logging and tracking technical support requests using ticketing systems. This includes documenting issues, tracking progress, and ensuring timely resolution and follow-up with users.

Education

Bachelor of Technology - Electronics and Communication Engineering

Andhra University College of Engineering
04.2020

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Narayana Junior College
03.2016

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Kendriya Vidyalaya
02.2014

Skills

Expertise in Microsoft tools

Certification

Very Large-Scale Integration (VLSI), Architectural Design of Digital INTEGRATED CIRCUITS from IIT Kharagpur. Fundamentals of Efficient Design and Implementation strategies of Digital VLSI Design. Efficient VLSI Architectures for Various DSP blocks.

Disclaimer

Hereby declare that all the details furnished here are true to the best of my knowledge.

Timeline

MIS Executive

Besant Technologies
02.2025 - 07.2025

Advisor II, Technical Support

Concentrix Services India Private Limited
06.2024 - 12.2024

Business Development Manager

HDFC LIFE Insurance
09.2022 - 12.2022

Program Coordinator

OMICS International PVT LTD.
09.2020 - 07.2022

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Narayana Junior College

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Kendriya Vidyalaya

Bachelor of Technology - Electronics and Communication Engineering

Andhra University College of Engineering

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NAIDUNISA BTechnical Support Analyst