NAIDUNISA B
Technical Support Analyst
Bangalore
Summary
Tech savvy Information Technology Executive with strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
MIS Executive
Besant Technologies
Bangalore
02.2025 - 07.2025
- Collect, manage, and analyse business data, and generate periodic reports (daily, weekly, monthly) for different departments.
- Create dashboards and KPIs to track performance metrics.
- Work with tools like MS Excel, SQL, Power BI/Tableau.
- COURSE DATA ANALYTICS
Advisor II, Technical Support
Concentrix Services India Private Limited
Bangalore
06.2024 - 12.2024
- Showcase your ability to troubleshoot systems, which demonstrates your understanding of technical environments.
- Created detailed technical documentation and user guides to streamline support processes and improve user experience.
- Collaborated with cross-functional teams to implement system upgrades and troubleshoot compatibility issues.
Business Development Manager
HDFC LIFE Insurance
Visakhapatnam
09.2022 - 12.2022
- Conducted detailed reviews and analyses of insurance claims, ensuring accuracy and compliance with company policies and regulations.
- Utilized database systems to track claims and generate detailed reports, improving data accessibility and decision-making.
- Maintained effective communication with clients and internal departments to resolve claims issues.
Program Coordinator
OMICS International PVT LTD.
Visakhapatnam
09.2020 - 07.2022
- Troubleshooting, diagnosing and resolving technical issues reported by users or customers. This could involve software, hardware, or network problems.
- Offering technical guidance and advice to users on how to use software, hardware, or systems effectively. This could involve creating documentation, tutorials, or conducting training sessions.
- Ticket Management with logging and tracking technical support requests using ticketing systems. This includes documenting issues, tracking progress, and ensuring timely resolution and follow-up with users.
Education
Bachelor of Technology - Electronics and Communication Engineering
Andhra University College of Engineering
04.2020
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Narayana Junior College
03.2016
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Kendriya Vidyalaya
02.2014
Skills
Expertise in Microsoft tools
Database optimization techniques
Risk Assessment and Compliance
Prioritization and scheduling
Data report generation
Efficient multitasking
Data analysis proficiency
Python scripting
Certification
Very Large-Scale Integration (VLSI), Architectural Design of Digital INTEGRATED CIRCUITS from IIT Kharagpur. Fundamentals of Efficient Design and Implementation strategies of Digital VLSI Design. Efficient VLSI Architectures for Various DSP blocks.
Disclaimer
Hereby declare that all the details furnished here are true to the best of my knowledge.
Timeline
MIS Executive
Besant Technologies
02.2025 - 07.2025
Advisor II, Technical Support
Concentrix Services India Private Limited
06.2024 - 12.2024
Business Development Manager
HDFC LIFE Insurance
09.2022 - 12.2022
Program Coordinator
OMICS International PVT LTD.
09.2020 - 07.2022
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Narayana Junior College
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Kendriya Vidyalaya
Bachelor of Technology - Electronics and Communication Engineering
Andhra University College of Engineering