Naina Malika Williams
Summary
Handled positions of significant responsibility with passion & integrity in the field of Sales, Operations & Client Management. Around two decades of professional experience with premier Companies like American Express, FCm Travel Solutions, International Travel House, etc. with core competency in Client Management & Sales Operation. Accomplished leadership role with successful track record. Strengths, Excellence in Change Management Create & Maintain a motivated team through employee engagement. Forging strong Business Relationships with Airlines / Hotels / Corporate Customers & Travel Partners both internal & external. Leveraging Internal Resources to ensure customer satisfaction feeding growth strategy. Meticulous & Organized approach. Creative Business Solutions resulting in growth opportunity. Client & Partner Retention & Business Development.
Overview
38
38
years of professional experience
Work History
Founder
Bangalore Escapades
04.2019 - Current
- Represent – The Quarry Adventures, Coorg
- Represent – Woodpecker Estate, Coorg
- Represent – Villa Siriwimal, a standalone property in Weligama, Sri Lanka
- Jade Hospitainment – Short tenure from Nov 2019 till March 2020. Joint to streamline processes and develop brand awareness.
Co Founder & Chief Coordinator
Bangalore Tours & More
04.2018 - 04.2019
- Responsible for developing Brand awareness and generating business from Corporates & Travel Partners
- Responsible for tie up with hotels & transport vendors
- Taking part in the various road shows in Bangalore
Business Head
Travel Systems Limited
08.2017 - 01.2018
- Direct reporting to the Business Head based at HQ
- Responsible for penetrating & increasing growth of business from current clients for both MICE & Corporate segments
- Responsible in ensuring new growth in both MICE & Corporate Business through joint activities with the sales & operations team members.
- Streamlining of receivables from clients.
- Streamlining of internal operational process to ensure smooth and error free operations.
- Heading a team of 13 staff members.
Branch Head
Jetair Tours Private Ltd.
03.2016 - 04.2017
- Direct reporting to the Head of OBT
- Responsible for the Bangalore Branch Operations & Sales
- Negotiating of corporate Incentives & Mice Movements
- Streamlining of receivables from clients
General Manager Sales & Marketing
Abercrombie & Kent India
09.2012 - 12.2013
- Business Development - Responsible for business development for in the Luxury Market Segment in South India. For cities like Bangalore, Chennai & Hyderabad.
- Brand Awareness – Responsible for creating brand awareness in South India among elite customers & business house.
- Private Travel
- Files Handled with A&K
- The Purvankara Family - Tanzania
- RMZ Group Family - Canada / Tanzania
- Jagdale Industry Family – Canada
- GMR Group – Australia
Sales Manager Travel Agency Alliances
American Express Banking Corp
01.2006 - 08.2012
- Business Performance - Driving partnerships with key travel management companies at the National & Regional level to promote and increase the Corporate Card / BTA usage amongst the TMC community.
- Trainings - Regular trainings conducted on the American Express billing platform, for high value TMCs with the goal of generating faster conversions and higher billings.
- Leveraging Resources - Created a bridge between internal & external customers to analyze root cause for service issues and thus enabled smooth functioning of day to day operations through implementation of Action Plans. I was presented with the Town Hall recognition for this initiative (Town Hall recognitions are National Level recognitions awarded every quarter)
- MIS Reporting & Reviews - Analyzing the TMC billing and providing insightful information on the pass thru, corporate wise billing to drive savings. This provided the TMC partners a clear visibility to the savings and business with American Express. This also helped us bring value to the table and drive key initiatives like excel submissions of charges which helped reduce paperwork for the TMC’s.
- Business Growth - Lead Generation to support the sales team with easy conversion opportunities. Identified business opportunities worth over USD 30mn as on June 2011.
- Growth Strategy - Converted “hold out” accounts to bill on the card platform. This helped us bring business worth over USD 11mn in 2010 and incremental business of USD 2.5mn YTD March in 2011.
Sales Manager
Friends Globe Travels Limited
05.2003 - 12.2005
- Direct interaction with senior level management of all clients
- Determine sales forecast for the proposed year and justify new service inclusions through detailed client requirement analysis
- Acted as a liaison between the Corporate and FCm for all service issues
- Parallel reporting to the Vice President South & Global Accounts
- Responsible for Relationship Management with existing clients
- Division of FCm Travel Solutions
Asst. Manager Sales
International Travel House
Hyderabad
10.2002 - 03.2003
- Reporting to Regional Sales Manager based in Chennai
- Parallel reporting to Branch Manager
- Increasing sales productivity with corporate houses
- Responsible for Relationship Management with clients
Manager
Govan Travels, Unit of Dalmia Cements (Bharat) Ltd
Bangalore
06.1999 - 05.2000
- Direct reporting to the President of the Group
- Responsible for the Bangalore Branch Operations
- Ensured smooth functioning of travel counters
- Negotiated corporate incentives and deals
- Streamlined receivables from clients
- Increased client base from 7 to 35 in a period of 1 year
- Responsible for getting the company General Sales Agent status from hotels in Goa and Mumbai
Asst. Manager
Club Cabana Pvt. Ltd
Bangalore
04.1998 - 05.1999
- Reported to the Manager Marketing
- Enrollment of corporate as well as individual clients
- Responsible for selling the venue for corporate get-togethers and seminars
- Responsible for coordination of events held at the venue
- Pvt. Membership Club
Manager
People’s Travel Pvt. Ltd
Bangalore
10.1995 - 03.1998
- Reported to the Managing Director based in New Delhi
- Ensured smooth functioning of the travel counters
- Handled the Implant office located at Microsoft Corporate
- Negotiated corporate incentives and deals with airlines and hotels
- Marketed South African packages to agents in Bangalore
- Responsible for the Relationship Management with corporate houses.
Manager
People’s Travel Pvt. Ltd
New Delhi
02.1988 - 10.1995
- Reported to the Managing Director
- Single handedly responsible for the functions of the travel counters
- Interacting with various airlines & hotels for corporate deals and incentives
- Handled travel arrangements & hotel reservations in South Africa for the following exhibitions
- Indo Expo at Durban
- Indo–Durban Expo at Durban
- Indo-Cape Expo at Cape Town
- Rand Easter Show at Cape Town & Durban
- Handled the ground and travel arrangements for the prestigious FICCI Ladies Delegation to South Africa in 1996
- Handled tours to South Africa, Nepal, Sri Lanka, Maldives and Israel since 1992.
Education
B.A - Political Science
Delhi University (IGNOU)
01.1991
SSC Arts - undefined
Mount Carmel School
01.1988
Skills
- Change Management
- Team Motivation
- Business Relationships
- Customer Satisfaction
- Organizational Skills
- Creative Business Solutions
- Client Retention
- Business Development
- Customer Acquisition
- Opportunity Identification
- Problem Solving
Languages
English
Hindi
Bengali
Additional Qualifications
- Amadeus training on Fares & Reservations, Bangalore, Karnataka, 2004-10-01
- Galileo’s training on Fares & Reservations, New Delhi, Delhi, 1994-11-01
- Basic Fares & Ticketing workshop by KLM, New Delhi, Delhi, 1993-03-01
- Workshop on Fares & Services by Cathay Pacific, New Delhi, Delhi, 1992-08-01
Executive Synopsis
Handled positions of significant responsibility with passion & integrity in the field of Sales, Operations & Client Management. Around two decades of professional experience with premier Companies like American Express, FCm Travel Solutions, International Travel House, etc. with core competency in Client Management & Sales Operation. Accomplished leadership role with successful track record. Strengths, Excellence in Change Management Create & Maintain a motivated team through employee engagement. Forging strong Business Relationships with Airlines / Hotels / Corporate Customers & Travel Partners both internal & external. Leveraging Internal Resources to ensure customer satisfaction feeding growth strategy. Meticulous & Organized approach. Creative Business Solutions resulting in growth opportunity. Client & Partner Retention & Business Development.
Awards Recognition
Town Hall Recognition, American Express, 2007-01-01, Was recognized for setting up a new process with American Express Operations team & our key travel partners, which not only helped streamline payment disputes generated by clients on their Business Travel Account (BTA) and Corporate Cards but also helped in reducing the large amounts of chargebacks to our travel partners.
Volunteer Experience
Adopted Parent & Board Member, Ashraya, 2006-01-01, 2007-12-31, Generating sponsorships for underprivileged children studying at Neel Bagh Residential School., Organizing twice a year get together for all Ashraya Adopted Parents.
Training
- Passion for Success, Lufthansa German Airlines, 1994-08-01
- Educational FAM Tour to Holland, KLM, New Delhi, Delhi, 1994-09-01
- Educations trip to South Africa – The Destination, South African Airlines and Sun City, 1994-10-01
- FAM Tour to Tanzania, Abercrombie & Kent India Pvt. Ltd., 2013-07-01
Timeline
Founder
Bangalore Escapades
04.2019 - Current
Co Founder & Chief Coordinator
Bangalore Tours & More
04.2018 - 04.2019
Business Head
Travel Systems Limited
08.2017 - 01.2018
Branch Head
Jetair Tours Private Ltd.
03.2016 - 04.2017
General Manager Sales & Marketing
Abercrombie & Kent India
09.2012 - 12.2013
Sales Manager Travel Agency Alliances
American Express Banking Corp
01.2006 - 08.2012
Sales Manager
Friends Globe Travels Limited
05.2003 - 12.2005
Asst. Manager Sales
International Travel House
10.2002 - 03.2003
Manager
Govan Travels, Unit of Dalmia Cements (Bharat) Ltd
06.1999 - 05.2000
Asst. Manager
Club Cabana Pvt. Ltd
04.1998 - 05.1999
Manager
People’s Travel Pvt. Ltd
10.1995 - 03.1998
Manager
People’s Travel Pvt. Ltd
02.1988 - 10.1995
B.A - Political Science
Delhi University (IGNOU)
SSC Arts - undefined
Mount Carmel School