Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

NAINIKA SHARMA

Hyderabad

Summary

Analytical and collaborative professional with 5 years of experience in Trust & Safety, stakeholder engagement, and data operations at Electronic Arts. Proven ability to lead cross-functional initiatives, monitor performance metrics, and deliver actionable insights to drive business decisions. Adept at managing creative campaigns, facilitating process improvements, and presenting to diverse audiences. Seeking to contribute to EA Fan Growth as a Business Management Coordinator by blending analytical rigor with operational excellence and a deep understanding of player-focused initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Machine Labeling Administrator

ELECTRONIC ARTS INDIA
06.2024 - Current
  • Utilized strong analytical skills for data annotation and provided recommendations for more effective classification that resulted in 27.33% work reduction for machine labelers
  • Designed, developed, and led calibration sessions to align quality standards and decision-making across Tier 1 and Tier 2 teams; currently scaled to a wider cross-functional audience to improve consistency and training effectiveness
  • Coordinated with Product and Policy teams to flag trends, manage parity cases, and improve the impact of moderation tools.
  • Performed quality control checks on annotated datasets before releasing them into production environments
  • Initiated and led weekly educational syncs to promote transparency, address blockers, and drive project alignment across labeling functions.

Terms of Service Administrator II

ELECTRONIC ARTS INDIA
04.2021 - 06.2024
  • Led and coached Tier 2 and external partner teams, driving performance enhancements through consistent feedback and mentoring sessions
  • Monitored performance of service staff by establishing a system of reports and communications involving customers, colleagues, and senior management
  • Identified training needs within the team and arranged appropriate development activities accordingly
  • Crafted monthly reports on user activity, feedback, and trends in the community
  • Collaborated with product teams on feature development based on customer and peer feedback
  • Responded to customer inquiries in a timely manner via email, chat, or other channels

Quality Specialist

AMAZON DEVELOPMENT CENTRE INDIA
01.2020 - 10.2020
  • Worked with Geolabeling team to annotate geocodes to raw customer data
  • As Quality Specialist worked with diverse group of coworkers to accomplish goals and address issues related to our emerging markets in UAE and parts of Europe
  • Demonstrated strong critical thinking skills, resolving issues efficiently and effectively
  • Assisted in routine maintenance and repairs on in-house tools and equipment
  • Drafted records of test results, QC and QA activities, and related documents of internal audits to ensure compliance with quality standards and procedures

Skills

  • Project Coordination & KPI Reporting
  • Stakeholder Engagement
  • Creative Campaign & Event Planning
  • Cross-functional Communication
  • Performance Monitoring & Quality Assurance
  • Power BI, Tableau, Salesforce
  • JIRA, Confluence, Trello
  • Presentation & Facilitation

Accomplishments

  • Spearheaded and hosted EA’s FC24 Launch Party — handled end-to-end planning, communication, PR, and budget allocation.
  • Recognized for creating scalable calibration programs that improved inter-team agreement and content quality.
  • Received multiple internal awards for exceeding performance and quality targets.
  • Drove process optimizations that resulted in a 25% reduction in workload for machine labeling teams.

Certification

  • Six Sigma Green Belt
  • Process Mapping Specialist
  • Change Management

Timeline

Machine Labeling Administrator

ELECTRONIC ARTS INDIA
06.2024 - Current

Terms of Service Administrator II

ELECTRONIC ARTS INDIA
04.2021 - 06.2024

Quality Specialist

AMAZON DEVELOPMENT CENTRE INDIA
01.2020 - 10.2020

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NAINIKA SHARMA