Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Swati Srivastava

Summary

Results-oriented professional with over 12 years of experience in business analysis, project management, data analytics, and digital marketing. Seeking a challenging opportunity to leverage expertise in a fast-paced environment. Demonstrated ability to effectively manage cross-functional teams, deliver data-driven insights, and implement solutions that drive business growth and enhance customer experience. Skilled analyst with a proven track record in managing and breaking down large volumes of information. Proactive in identifying and addressing issues in operations, workflow, and production by uncovering trends that impact business success.

Overview

10
10
years of professional experience

Work History

Analyst - Knowledge Services (Shared Reporting Services) | Process Lead

Infosys BPM Ltd
01.2015
  • Defined reporting and dashboard needs, using tools like Adobe Report Builder, excel and Power BI
  • Established approaches for continuous improvement and knowledge management
  • Encouraged MS-Visio usage for business process workflows from As-Is to To-Be
  • Delivered insightful business-driven information and built strong client relationships.

Sr. Operations Specialist

Insight Software
07.2023 - 10.2023
  • Led multifaceted business operations, overseeing invoicing, purchase orders, revenue, cost forecasting, reporting, vendor, and resource management
  • Prioritized planning, documentation, and adaptability while executing tasks
  • Managed invoice processing and tracking, ensuring prompt and accurate payment
  • Maintained precise cost forecasts, validated data, and addressed discrepancies
  • Coordinated with business leaders, managed document checks, and updated vendor trackers.

Assistant Manager - e-Retail Analytics & Digital Marketing

Michelin India Pvt. Ltd.
10.2019 - 02.2023
  • Led cross-functional teams to deliver ROB and Ad-hoc analysis requests on KPIs
  • Increased sales units by 85% and contributed to team productivity and target achievement
  • Created presentation decks with visualizations and delivered insights
  • Built relationships with customers, identified sales improvement opportunities
  • Collaborated with stakeholders to develop Power BI dashboards for informed decisions.

Project Coordinator

QuicSolv Technologies Pvt. Ltd
02.2014 - 01.2015
  • Managed project scope, requirements gathering, project plans, scheduling, and risk management
  • Facilitated daily SCRUM meetings, sprint planning sessions, client meetings, and team coordination
  • Ensured customer satisfaction throughout the project implementation process
  • Maintained project documentation for audit purposes.

Sr. Customer Experience Associate

Persistent Systems Limited
- 12.2012
  • Supported annual sales planning, forecasting, and managed project roadmaps
  • Developed analysis reports and presentations, conducted e-Commerce reporting
  • Tracked product consumption and delivery, identified efficient workflows
  • Monitored market pricing and competition, defined customer experience improvements
  • Led the development of a product suite in a retail setting.

Education

MBA (PGDM) - IT and Marketing -

Balaji Institute of Modern Management (BIMM), Pune
01.2010

Bachelor of Engineering (Computer Science) - undefined

Integral University
01.2008

Skills

  • MS Visio
  • Power BI
  • Adobe/Google Analytics
  • SQL
  • MS Office Suite
  • Business Analysis
  • Customized Reporting
  • Vendor Management
  • Stakeholder Coordination
  • Project Management
  • Data Analytics
  • Documentation
  • Report Preparation
  • Team Collaboration and Leadership
  • Business Intelligence
  • MS Excel
  • SQL and Databases
  • Process Improvements

Accomplishments

  • Received recognition for benchmarking a project in Process Implementation for CMMI Dev 1.3 L3 assessment.
  • Delivering successful data visuals for projects using various tools to reduce manual effort.
  • Implementing Continuous Improvement for long-term business success.
  • Awarded "Best Performer – I-Star" for consistent team performance.
  • Awarded Employee of the Month in 2012.

Timeline

Sr. Operations Specialist

Insight Software
07.2023 - 10.2023

Assistant Manager - e-Retail Analytics & Digital Marketing

Michelin India Pvt. Ltd.
10.2019 - 02.2023

Analyst - Knowledge Services (Shared Reporting Services) | Process Lead

Infosys BPM Ltd
01.2015

Project Coordinator

QuicSolv Technologies Pvt. Ltd
02.2014 - 01.2015

Sr. Customer Experience Associate

Persistent Systems Limited
- 12.2012

Bachelor of Engineering (Computer Science) - undefined

Integral University

MBA (PGDM) - IT and Marketing -

Balaji Institute of Modern Management (BIMM), Pune

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Swati Srivastava