Summary
Overview
Work History
Education
Skills
Languages
Certification
Projects Undertaken
Timeline
Generic
Priyanka Panda

Priyanka Panda

Bangalore

Summary

Experienced Process Architect and Business Process Management professional with 11 years in business process modelling and improvement. Proven expertise in BPMN 2.0 compliance, process optimisation, and stakeholder engagement. Certified in TOGAF and Lean Six Sigma Green Belt, leading initiatives that enhance operational efficiency and drive strategic decision-making. Skilled in data visualisation tools, transforming complex datasets into actionable insights.

Overview

3
3
Languages
1
1
Certification
11
11
years of professional experience

Work History

Process Improvement Senior Analyst

Commonwealth Bank of Australia
10.2021 - Current
  • Led end-to-end ARIS process improvement activities by engaging stakeholders through workshops, defining scope, and educating teams on standards and governance.
  • Created and validated process models, coordinated reviews and approvals, and ensured quality through quality checks prior to managing deployment to production.
  • Supported governance through taxonomy reviews and onboarding to release processes, while preparing programme closure packs and status reports for leadership review.

Consultant

KPMG Global Services Private Limited
Bangalore
08.2020 - 10.2021
  • Consulted on process modelling, process consulting, ARIS quality checks, process asset creation, stakeholder support, and wiki-based process documentation to enhance overall process effectiveness.
  • Conducted quality assurance of process models through automated scripts and adherence to defined process standards, ensuring high-quality deliverables.
  • Developed comprehensive process model-related assets, including design considerations, leading practices, policies, controls, risks, KPIs, PPIs matrices, and role libraries, contributing to process optimisation and clarity.
  • Created end-to-end process maps with support from SMEs and functional leads.
  • Used ARIS, MS Word, MS Excel, Jira and Wiki Web Pages in an Agile Scrum environment.
  • Facilitated transfer of ARIS content to production to ensure compliance with approval processes.
  • Provided real-time support to practitioners for queries related to process maps and process assets.
  • Updated wiki pages with model web links and related asset links to make process content accessible to practitioners and third-party vendors.

Senior BPM Analyst

Accenture Services Private Limited
04.2015 - 07.2020
  • Worked as a Senior BPM Analyst supporting business process modelling, ARIS governance, process quality assurance, stakeholder coordination and process improvement initiatives.
  • Facilitated process capture and design sessions with stakeholders and business teams, ensuring alignment with business objectives.
  • Captured as-is and to-be processes using ARIS and other process modelling toolsets.
  • Performed process analysis and provided recommendations for process optimisation and improvement.
  • Ensured adherence to BPMN 2.0 standards, ARIS methods, modelling guidelines and governance requirements.
  • Conducted quality assurance checks on process models, providing feedback to ensure compliance with BPMN 2.0 standards and modelling guidelines.
  • Created, managed and governed enterprise process repositories while ensuring integration with process frameworks.
  • Managed movement of process objects and models across WIP, QA, sign-off and Enterprise Library folders.
  • Used tools including ARIS, MS Visio, iGrafx, MS Word, MS Excel, SharePoint, Jira and ServiceNow while working across Agile Scrum, Kanban and Waterfall delivery methodologies.
  • Built and maintained modeller skills and process knowledge across assigned business lines and project areas.
  • Prepared weekly team reviews and KPI reports to analyse performance trends and support continuous improvement.
  • Supported team onboarding, interviews, team collaboration activities and knowledge transfer sessions.

Education

B.Tech - Electrical and Electronics Engineering

BPUT
Odisha
01-2014

Intermediate - Science and Computer

Odisha State Board
Odisha
01-2010

Matriculation -

State Board Odisha
Odisha
01-2008

Skills

  • Process improvement
  • Process optimisation
  • Process modelling
  • Business Process Architecture
  • Process analysis
  • Process mapping
  • Process Workflow Management
  • Process Re-engineering
  • Process Governance and Compliance
  • Wiki Web Pages
  • BPMN 20 Modelling Standards
  • SharePoint
  • ARIS administration
  • ARIS Process Repository Management
  • Enterprise repository management
  • Lean Six Sigma
  • Lean Six Sigma Methodology
  • Lean Six Sigma tools
  • Lean Six Sigma
  • Continuous improvement
  • Agile methodologies
  • Agile Scrum
  • Waterfall
  • Hybrid Delivery Methodologies
  • Documentation management
  • Management reporting
  • Project management
  • Process Data Analytics
  • Stakeholder Management
  • Stakeholder engagement
  • SME Engagement
  • Team Management
  • Team collaboration
  • Team Management
  • SharePoint
  • ServiceNow
  • Wiki Web Pages
  • MS Visio
  • iGrafx
  • MS Word
  • MS Excel
  • MS PowerPoint
  • SQL database querying
  • Outstanding communication
  • Written and verbal communication
  • Excellent time management
  • Strategic thinking
  • Process improvement
  • Quality assurance
  • Process modeling
  • Agile and scrum methodologies
  • Process Mapping
  • Team Management
  • Lean and Six Sigma methodologies
  • Team Management
  • Team Management
  • Team Management
  • Team Management
  • Team Management
  • Team Management
  • Lean and Six Sigma methodologies

Languages

English
Proficient
C2
Hindi
Proficient
C2
Odia
Proficient
C2

Certification

  • TOGAF - The Open Group Architecture Framework
  • Certified in Enterprise Architecture Methodology.
  • TOGAF - Foundation
  • TOGAF- Practitioner
  • Lean Six Sigma Green Belt Certification

Projects Undertaken

  • Wells Fargo Bank, Process Modeller, Process Designer, Enterprise Librarian, Created end-to-end process maps with support from SMEs., Obtained approvals from SMEs and process owners., Moved approved models to production after completion of required governance steps.
  • Bank of America, Process Modeller, Process Delegate, Created process maps using ARIS scripts., Ran semantic checks, macros and Release Cycle Management activities within ARIS models., Maintained process repositories with proper hierarchy and governance structure., Generated MIS reports and customised reports for team and management review., Performed quality assurance to ensure adherence to BPMN standards.
  • KPMG Global Solutions TOM (Target Operating Model), Modeller, Process Delegate, Process Consultant, Designed end-to-end process maps in collaboration with SMEs and functional leads., Performed QA of process models through automated scripts and defined standards., Developed process-related assets, including design considerations, leading practices, policies, controls, risks, KPI and PPI matrices, technical role libraries, functional role libraries, maturity models and process taxonomy., Ensured ARIS content was moved to the production environment., Maintained wiki pages with model and asset links for wider accessibility across services, practitioners and third-party vendors. Worked to refresh the Service offerings for Finance P2P, S2P, R2R, Coupa and Ivalua
  • Commonwealth Bank of Australia, Process Improvement Senior Analyst, Conducted workshops with stakeholders to identify the scope of process improvement initiatives., Educated stakeholders and team members on ARIS standards and guidelines., Created process maps in ARIS using content gathered through workshops., Conducted model review sessions with stakeholders, captured feedback and followed up for sign-off., Performed pre-QA checks and ensured models were peer reviewed by senior managers., Coordinated taxonomy review calls with process governance leads and obtained required approvals for updates., Onboarded stakeholders and process owners to the ARIS Release Cycle Management approval process., Ensured approved models were deployed to the production environment., Prepared programme closure packs and team status reports for leadership and stakeholders.

Timeline

Process Improvement Senior Analyst

Commonwealth Bank of Australia
10.2021 - Current

Consultant

KPMG Global Services Private Limited
08.2020 - 10.2021

Senior BPM Analyst

Accenture Services Private Limited
04.2015 - 07.2020

B.Tech - Electrical and Electronics Engineering

BPUT

Intermediate - Science and Computer

Odisha State Board

Matriculation -

State Board Odisha
Priyanka Panda