Experienced Process Architect and Business Process Management professional with 11 years in business process modelling and improvement. Proven expertise in BPMN 2.0 compliance, process optimisation, and stakeholder engagement. Certified in TOGAF and Lean Six Sigma Green Belt, leading initiatives that enhance operational efficiency and drive strategic decision-making. Skilled in data visualisation tools, transforming complex datasets into actionable insights.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Process Improvement Senior Analyst
Commonwealth Bank of Australia
10.2021 - Current
Led end-to-end ARIS process improvement activities by engaging stakeholders through workshops, defining scope, and educating teams on standards and governance.
Created and validated process models, coordinated reviews and approvals, and ensured quality through quality checks prior to managing deployment to production.
Supported governance through taxonomy reviews and onboarding to release processes, while preparing programme closure packs and status reports for leadership review.
Consultant
KPMG Global Services Private Limited
Bangalore
08.2020 - 10.2021
Consulted on process modelling, process consulting, ARIS quality checks, process asset creation, stakeholder support, and wiki-based process documentation to enhance overall process effectiveness.
Conducted quality assurance of process models through automated scripts and adherence to defined process standards, ensuring high-quality deliverables.
Developed comprehensive process model-related assets, including design considerations, leading practices, policies, controls, risks, KPIs, PPIs matrices, and role libraries, contributing to process optimisation and clarity.
Created end-to-end process maps with support from SMEs and functional leads.
Used ARIS, MS Word, MS Excel, Jira and Wiki Web Pages in an Agile Scrum environment.
Facilitated transfer of ARIS content to production to ensure compliance with approval processes.
Provided real-time support to practitioners for queries related to process maps and process assets.
Updated wiki pages with model web links and related asset links to make process content accessible to practitioners and third-party vendors.
Senior BPM Analyst
Accenture Services Private Limited
04.2015 - 07.2020
Worked as a Senior BPM Analyst supporting business process modelling, ARIS governance, process quality assurance, stakeholder coordination and process improvement initiatives.
Facilitated process capture and design sessions with stakeholders and business teams, ensuring alignment with business objectives.
Captured as-is and to-be processes using ARIS and other process modelling toolsets.
Performed process analysis and provided recommendations for process optimisation and improvement.
Ensured adherence to BPMN 2.0 standards, ARIS methods, modelling guidelines and governance requirements.
Conducted quality assurance checks on process models, providing feedback to ensure compliance with BPMN 2.0 standards and modelling guidelines.
Created, managed and governed enterprise process repositories while ensuring integration with process frameworks.
Managed movement of process objects and models across WIP, QA, sign-off and Enterprise Library folders.
Used tools including ARIS, MS Visio, iGrafx, MS Word, MS Excel, SharePoint, Jira and ServiceNow while working across Agile Scrum, Kanban and Waterfall delivery methodologies.
Built and maintained modeller skills and process knowledge across assigned business lines and project areas.
Prepared weekly team reviews and KPI reports to analyse performance trends and support continuous improvement.
Supported team onboarding, interviews, team collaboration activities and knowledge transfer sessions.
Education
B.Tech - Electrical and Electronics Engineering
BPUT
Odisha
01-2014
Intermediate - Science and Computer
Odisha State Board
Odisha
01-2010
Matriculation -
State Board Odisha
Odisha
01-2008
Skills
Process improvement
Process optimisation
Process modelling
Business Process Architecture
Process analysis
Process mapping
Process Workflow Management
Process Re-engineering
Process Governance and Compliance
Wiki Web Pages
BPMN 20 Modelling Standards
SharePoint
ARIS administration
ARIS Process Repository Management
Enterprise repository management
Lean Six Sigma
Lean Six Sigma Methodology
Lean Six Sigma tools
Lean Six Sigma
Continuous improvement
Agile methodologies
Agile Scrum
Waterfall
Hybrid Delivery Methodologies
Documentation management
Management reporting
Project management
Process Data Analytics
Stakeholder Management
Stakeholder engagement
SME Engagement
Team Management
Team collaboration
Team Management
SharePoint
ServiceNow
Wiki Web Pages
MS Visio
iGrafx
MS Word
MS Excel
MS PowerPoint
SQL database querying
Outstanding communication
Written and verbal communication
Excellent time management
Strategic thinking
Process improvement
Quality assurance
Process modeling
Agile and scrum methodologies
Process Mapping
Team Management
Lean and Six Sigma methodologies
Team Management
Team Management
Team Management
Team Management
Team Management
Team Management
Lean and Six Sigma methodologies
Languages
English
Proficient
C2
Hindi
Proficient
C2
Odia
Proficient
C2
Certification
TOGAF - The Open Group Architecture Framework
Certified in Enterprise Architecture Methodology.
TOGAF - Foundation
TOGAF- Practitioner
Lean Six Sigma Green Belt Certification
Projects Undertaken
Wells Fargo Bank, Process Modeller, Process Designer, Enterprise Librarian, Created end-to-end process maps with support from SMEs., Obtained approvals from SMEs and process owners., Moved approved models to production after completion of required governance steps.
Bank of America, Process Modeller, Process Delegate, Created process maps using ARIS scripts., Ran semantic checks, macros and Release Cycle Management activities within ARIS models., Maintained process repositories with proper hierarchy and governance structure., Generated MIS reports and customised reports for team and management review., Performed quality assurance to ensure adherence to BPMN standards.
KPMG Global Solutions TOM (Target Operating Model), Modeller, Process Delegate, Process Consultant, Designed end-to-end process maps in collaboration with SMEs and functional leads., Performed QA of process models through automated scripts and defined standards., Developed process-related assets, including design considerations, leading practices, policies, controls, risks, KPI and PPI matrices, technical role libraries, functional role libraries, maturity models and process taxonomy., Ensured ARIS content was moved to the production environment., Maintained wiki pages with model and asset links for wider accessibility across services, practitioners and third-party vendors. Worked to refresh the Service offerings for Finance P2P, S2P, R2R, Coupa and Ivalua
Commonwealth Bank of Australia, Process Improvement Senior Analyst, Conducted workshops with stakeholders to identify the scope of process improvement initiatives., Educated stakeholders and team members on ARIS standards and guidelines., Created process maps in ARIS using content gathered through workshops., Conducted model review sessions with stakeholders, captured feedback and followed up for sign-off., Performed pre-QA checks and ensured models were peer reviewed by senior managers., Coordinated taxonomy review calls with process governance leads and obtained required approvals for updates., Onboarded stakeholders and process owners to the ARIS Release Cycle Management approval process., Ensured approved models were deployed to the production environment., Prepared programme closure packs and team status reports for leadership and stakeholders.
Senior Process improvement and Automation analyst at London stock exchange groupSenior Process improvement and Automation analyst at London stock exchange group
Senior Process Improvement Manager at GE Power Systems India Private LimitedSenior Process Improvement Manager at GE Power Systems India Private Limited