Proficient in an assortment of technologies, including C#, .NET Full Stack. Customer-focused professional with practiced expertise selling technical solutions support in business-to-business environments.
Overview
6
6
years of professional experience
Work History
ServiceNow Support
HCL Technologies
Lucknow
07.2023 - 12.2024
Troubleshooted technical issues related to ServiceNow platform including debugging code errors in production environment.
Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
Cultural Head
Sri Ramswaroop Memorial College of Engineering and Mangement
Lucknow
04.2019 - 06.2022
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Workshop Participant
IIT BHU
Banaras
04.2019 - 04.2019
I have done a workshop on Artificial Intelligence.
Kept permits current and accurate for legally-sound operations.
Education
B.Tech - Electrical Engineering
Shri Ramswaroop Memorial College of Engineering and Management
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd