Nair Sreejith Kesavankutty
Service Delivery & Operations Professional
Trivandrum,KL
Summary
Results-oriented Operations and Service Delivery Professional with proven experience optimizing business operations, enhancing service quality, and driving cross-functional collaboration. Skilled in process improvement, risk control, and data validation, with a strong ability to streamline workflows and boost operational efficiency. Adept at managing high-volume data tracking, ensuring regulatory compliance, and upholding strict data integrity. Transitioning expertise in quality frameworks and meticulous documentation to excel as a Banking Operations Analyst / Complaints Indexing Executive.
Overview
3
3
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Service Delivery Executive
Optimise Media Group
04.2025 - Current
- Manage end-to-end service operations for global clients, ensuring timely delivery and high service standards.
- Oversee invoice management, detailed service audits, and data validation tracking to maintain operational accuracy and regulatory compliance.
- Lead and mentor teams to enhance process efficiency, cross-functional communication, and overall service quality.
- Implemented a comprehensive quality assurance framework, achieving a 98% audit accuracy rate across operations.
- Reduced delivery turnaround times by 15% by streamlining complex workflow processes.
Service Delivery Consultant
Optimise Media Group
08.2023 - 04.2025
- Improved daily task efficiency by 15% by coordinating schedules and ensuring timely delivery to high-value clients.
- Monitored operational performance data to identify trends, pinpoint bottleneck areas, and implement corrective actions.
- Contributed heavily to process standardization, regional audit readiness, and risk mitigation strategies.
- Developed and maintained strict quality management protocols to improve overall service accuracy and tracking.
Project Coordinator
Pharma Socio Hands Together
11.2022 - 07.2023
- Oversaw operational and administrative activities, ensuring smooth execution of community outreach initiatives.
- Managed high-volume attendance and meeting logs, meticulously organizing and categorizing data for administrative reporting.
- Handled end-to-end event planning, stakeholder communication, resource management, and documentation.
- Drafted and issued official documentation and certificates, ensuring 100% data accuracy and strict compliance with organizational standards.
Education
Master of Science - Forensic Science
Amity University
Noida, India 04.2001 -
Bachelor of Science - Forensic Science
Amity University
Noida, India 04.2001 -
Skills
Operations & Compliance: Transaction Services, Risk Management , Compliance Audits , Quality Management , Process Standardization
Data & Complaint Management: Data Entry & Integrity, Metadata Tagging, Workflow Routing, Case Indexing, Invoice Management & Invoicing
Tools & Reporting: Microsoft Excel , Microsoft PowerPoint , Performance Tracking , Reporting & Documentation
Soft Skills: Cross-functional Collaboration , Client Support , Escalation Management, Team Mentoring
Accomplishments
- Enhanced Quality Assurance: Implemented a robust quality assurance framework, achieving a 98% accuracy rate in service audits.
- Boosted Team Metrics: Mentored a team of 10, accelerating core performance metrics by 30% within one year.
- Optimized Turnaround Time: Reduced service delivery turnaround time by 15% through targeted workflow optimization.
Certification
Quality Management System Auditor (QMSA) – BSI
Timeline
Service Delivery Executive
Optimise Media Group
04.2025 - Current
Service Delivery Consultant
Optimise Media Group
08.2023 - 04.2025
Project Coordinator
Pharma Socio Hands Together
11.2022 - 07.2023
Master of Science - Forensic Science
Amity University
04.2001 -
Bachelor of Science - Forensic Science
Amity University
04.2001 -