Nakul Sharma

Google Cloud Platform - Network Engineer

• Handling end to end GCP issues with regards to Cloud Networking dedicatedly for platinum and premium customers.
• Provided premium support for different Networking products and features like VPC, Cloud DNS, Shared VPC, VPC peering, Cloud VPN, Cloud armor, Firewall, Load balancers , Interconnect, Cloud routers, Cloud NAT, Private service connect etc.
• Whenever required, joined with customers over a meeting session to understand the complex architecture setup and helping them with the live troubleshooting of the problem they are facing with regards to network.
• To provide the most accurate feedbacks or comments regarding the existing customer issues, replicated and created the entire test setup as customer and then explained the problem and proposed the relevant and affective solution.
• Whenever required, created internal cases with product team to identify possible problems with the product.
• Extensively used cloud logging in order to get to the customer problems.
• Helped customers with GKE(Google kubernetees Engine) networking issues. Created required GKE enviroment setups to help identify the network issues in Clusters, Nodes or Pods.
• Worked along with customer engineers to help acheive customer's architecture requirements.
• Provided best effort solutions whenever required and in cases where a certain goal can not be achieved directly.
• Worked with other specialist teams which handle different products other than networking, to learn and understand a certain customer requirement which involves multiple products.
• Performed as a team player and joined customer calls with other specialists as well where major issue is around different product however Network team's intervention was required.
• Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.

Google Workspace - Gmail Engineer

• Handled Google workspace issues as L2 engineer for global Google workspace users for all sort of licenses/subscriptions and user base(Enterprise, medium/small businesses).
• Mentored Google Workspace team in terms of their internal training curriculum. Fulfilling the most of technical requirements and aspects of the Google workspace technical issues received from the entire team.
• Used source code of the product to understand, identify and resolve customer issues.
• Managed an internal project of training Google workspace from core to Non IT employees about the product for their knowledge improvement and career betterment or internal movements to technical roles.
• Helped customer migrate their date to Google workspace using migration tools like GWMME, GWMMO, GWSMO and also troubleshooted the issues that came along the way for a smooth transition.
• Managed Bulk operations using GCDS

• Handled day to day IT operations for over 1500 end users globally.
• Managed software and hardware related issues as an L1 engineer.
• Managed all sort of IT issues remotely for different users in different regions like APAC, EMEA, NA, AU
• Managed Active directory(AD) for user management and creation, licensing and policies for different users in domain.
• Managed O365 admin portal and exchange admin portal for User management, DL management, security settings management licensing and more.
• Managed different admin portals like Adobe pro , Xink, DUO SSO admin, Blue jeans admin, GTM admin for user management, licensing and to troubleshoot possible issues that users may face.
• Worked on SDP(service desk plus) ticket management tool, which we used to manage our Tickets that was created by users and also to manage the escalations.
• Took part in a company wide migration and migrated over 400+ users to a new setup smoothly, when our company was acquired.

• Handled day to day IT operations as an L1 Engineer for the project of HDFC bank.
• Worked on various IT issues that may occur in an already setup environment.
• Handled Various software issues and hardware issues for HDFC bank employees.
• Managed compliance reports to make sure all the systems on domain are compliant with the updates of all the necessary software.