Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Vandana Tayal

Hyderabad

Summary

Cloud Support and Deployment Engineer with 7+ years of experience in managing Google Workspace and Microsoft 365 deployments, APIs, and training initiatives. Recognized with the Touch Stone Award for leading cross-functional upskilling and support innovations. Adept at user onboarding, policy configuration, data migration, and stakeholder training at scale. Combines a B.Tech in Computer Science with an Executive MBA in Supply Chain Operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Cloud Support Engineer

Google Operations Center
Hyderabad
11.2021 - Current
  • Touch Stone Award 2022 for launching Workspace upskilling across teams
  • SME for Workspace migration tools and APIs (DMS, GWSMO, GWMME, GCDS)
  • Improved frontline team effectiveness via live issue resolution and documentation
  • Enhanced product functionality in collaboration with Google Product Engineering
  • Collaborated with product teams to resolve high-impact product bugs

Training and Support Specialist

Brio Technologies Pvt. Ltd.
Hyderabad
11.2018 - 10.2021
  • Trained 100+ users on Google Workspace and M365, raising adoption and productivity
  • Led large-scale data migrations from Exchange, Zimbra, and third-party IMAP servers
  • Hosted Google Meet webinars for 200+ attendees; provided end-user app training
  • Received client appreciation from GATI, Apollo White Dental, Intellect Designs for trainings.
  • Performed regular security audits and vulnerability assessments in cloud environments.

Cloud Specialist

MediaAgility
Gurgaon
08.2018 - 11.2018
  • Delivered post-GoLive G Suite training and managed SLA-sensitive queries
  • Boosted customer retention through technical support and relationship management

Deployment Engineer

Team Computers
New Delhi
01.2017 - 08.2018
  • Handled deployment of G Suite for clients like DTDC, BigFM, L&T Finance
  • Customized workflows using Google App Script and Admin Console

Education

Executive MBA - Supply Chain Management & Leadership

NMIMS Global Access
Mumbai
10-2021

B.Tech - Computer Science

Dronacharya College of Engineering
Gurgaon
06-2016

Skills

  • Google Workspace
  • Microsoft 365
  • GWSMO
  • GAM
  • DMS
  • GWMME
  • GCDS
  • Data Migration
  • Google Admin Console
  • Looker Studio
  • Technical Documentation
  • Training & Enablement
  • Change Management
  • SLA Support
  • IMAP
  • Exchange
  • Zimbra

Certification

  • Google Workspace Administrator Certified
  • Touch Stone Award, Google Operations Center (2022)

Timeline

Sr. Cloud Support Engineer

Google Operations Center
11.2021 - Current

Training and Support Specialist

Brio Technologies Pvt. Ltd.
11.2018 - 10.2021

Cloud Specialist

MediaAgility
08.2018 - 11.2018

Deployment Engineer

Team Computers
01.2017 - 08.2018

Executive MBA - Supply Chain Management & Leadership

NMIMS Global Access

B.Tech - Computer Science

Dronacharya College of Engineering

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Vandana Tayal