Nakul TS
Coimbatore
Summary
Customer-focused professional skilled in managing relationships, resolving issues, and supporting the full customer lifecycle. Strong in data-driven analysis, process improvement, onboarding support, and driving product adoption. Proven ability to collaborate cross-functionally and enhance customer satisfaction, engagement, and retention. Looking to leverage analytical insight, strategic thinking, and customer-focused skills to contribute to growth and long-term customer retention.
Overview
2
2
years of professional experience
Work History
Director
JSN Green Energy Private Limited
Coimbatore
04.2025 - Current
- Managed the full lifecycle of mid-to-large accounts, overseeing development, commissioning, and ongoing performance of solar assets, while ensuring regulatory compliance and consistent service delivery.
- Improved account satisfaction and operational reliability by leading structured maintenance programs, streamlining workflows, and optimizing cross-team coordination.
- Contributed to revenue growth by acquiring and managing key B2B accounts, negotiating value-driven agreements, and strengthening long-term partnerships that supported recurring revenue.
- Supported strategic planning and stakeholder engagement by analyzing account performance, driving adoption of service offerings, and proactively addressing challenges to enhance retention and account health.
SEPO
Amazon
Bengaluru
09.2023 - 09.2024
- Awarded Top Performer of the Year (2024) for driving high-quality seller support, escalation handling, and overall account satisfaction.
- Investigated complex seller issues and fraud cases to ensure accurate resolutions, and protect account health and platform integrity.
- Delivered analytical and operational support to SPS teams, using data insights to improve account performance, and reduce friction.
- Monitored key metrics related to fraud prevention, compliance, and seller experience to strengthen operational efficiency.
- Handled high-severity account escalations, collaborating cross-functionally to resolve issues, and enhance the overall seller experience.
Education
Electronics And Communication - Engineering
Coimbatore Institute of Technology
Coimbatore03-2020
Skills
- Customer relationship management
- Customer onboarding & product adoption
- Account health monitoring (NPS, CSAT, KPIs)
- Data analysis and insights reporting
- Process optimization and workflow improvement
- Issue resolution and escalation management
- Renewal management and revenue retention
- Upsell, cross-sell support, and account expansion
- Cross-functional collaboration
- Strategic thinking and retention focus
Timeline
Director
JSN Green Energy Private Limited
04.2025 - Current
SEPO
Amazon
09.2023 - 09.2024
Electronics And Communication - Engineering
Coimbatore Institute of Technology