Nallagachu Saidurgababu
Bangalore
Summary
Motivated individual with experience in sales and customer support.
Adept at building rapport with clients and comprehending their needs.
Excellent communication and interpersonal skills for exceptional customer service. I am a driven and organized job seeker looking for an entry-level customer solution representative employment. Ready to assist the team in achieving company goals.
Strong organizational skills and ability to manage various priorities with a positive mindset. Willingness to take on additional tasks to achieve team goals. Interested in full-time positions that need strong interpersonal skills, time management, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Consumer Support Associate
Lumen IT India Private Limited, Bangalore
Bangalore
08.2020 - Current
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- I worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Developed a strong rapport with customers and created a positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
Operations Executive
startek
Bangalore
03.2019 - 05.2020
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
Bachelor of Science - Computer And Information Sciences
Vinayaka Missions Research Foundation
Salem07-2017
Skills
Customer Engagement
Product and service sales
Point-of-sale operation
Flexible and Adaptable
Active Listening
Multitasking Abilities
Teamwork and
Collaboration
Issue Resolution
Sales force
service now
Timeline
Consumer Support Associate
Lumen IT India Private Limited, Bangalore
08.2020 - Current
Operations Executive
startek
03.2019 - 05.2020
Bachelor of Science - Computer And Information Sciences
Vinayaka Missions Research Foundation
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