Sanjay S

• Performed effectively in self-directed work

environment, managing day-to-day operations and

decisions.

• Met with customers to discuss and ascertain needs,

tailor solutions and close deals.

• Listening to customers issues and dive in for best

assistance.

• Probing customers to understand their requirements.

• Cross selling by probing.

• Problem solving by explaining the situation and

getting best options to overcome.

• Gained customer trust and confidence by

demonstrating compelling, persuasive and

composed professional demeanor.

• Transparency between company and customers.

• Greeted customers and offered assistance with

selecting accessories and completing purchases.

• Drive for best results.

• Support new hire with process and training them to be a best advisor.

• Timing feedbacks and huddle are conducted to

improve on going process so that customers get

best user experience and support.

• Initiated market research studies and analyzed

findings.

• Reviewed customer acquisition data and campaign

performance and made recommendations for

improvement.

• Guiding customers to right path by probing

questions and understanding needs.

• Helping customers by explaining new benefits and

upgrading their existing plans to new and updated

plans for similar cost per month.

• Developed and retained strong rapport with

multiple high-value clients/customers.