Naman Jain
Senior Business Analyst
Gurgaon
Summary
Seasoned Business Analyst offering 14 years of Banking Payments industry experience. Expert on business and system requirements and multiple payment products like OPF, Volpay and GPP. Strong communication skills with vast client handling experience.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Analyst || Manager
Deloitte
08.2022 - Current
- Working with multinational bank for ISO20022 implementation for CBPR as well as domestic payment rails across APAC and EMEA region.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Leading requirement discussions across multiple LOB's, channel teams and business stakeholders.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Lead Consultant
Infosys Technologies
10.2021 - 08.2022
- Developed custom solutions based upon clients' strict requirements.
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
- Conducted regular progress meetings to update stakeholders on project status, challenges, and solutions implemented.
- Identified business issues through careful collaboration with key stakeholders.
- Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.
Quality Assurance Manager
FIS Global
02.2015 - 10.2021
- Worked in multiple projects across EMEA and APAC regions for end to end XCT and SEPA implementations.
- Strong exposure of working directly with client teams onsite and daily collaborations to identify gaps and ensure client needs are met.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Investigated customer complaints and performed corrective actions to resolve product issues.
Senior Consultant
Genpact Headstrong Capital Markets
07.2013 - 02.2015
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Streamlined project management processes, improving efficiency and reducing overall costs.
Test Engineer
Infosys Technologies
07.2010 - 06.2013
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
- Developed effective test strategies based on requirements analysis and risk assessment for optimal resource allocation.
- Tracked test reports and failures determined by root cause data trends.
Education
Bachelor of Technology - Computer Science
Jaypee University of Information Technology
Solan, India 07.2006 - 06.2010
Skills
Requirements Gathering
Requirements Analysis
Business Requirements
Effective Communication
Written Communication
User Acceptance Testing
Gap analysis
Business Planning
JIRA software
Scrum Framework
Product Roadmap
User Stories
Use Case Analysis
Timeline
Senior Business Analyst || Manager
Deloitte
08.2022 - Current
Lead Consultant
Infosys Technologies
10.2021 - 08.2022
Quality Assurance Manager
FIS Global
02.2015 - 10.2021
Senior Consultant
Genpact Headstrong Capital Markets
07.2013 - 02.2015
Test Engineer
Infosys Technologies
07.2010 - 06.2013
Bachelor of Technology - Computer Science
Jaypee University of Information Technology
07.2006 - 06.2010
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