Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
NAMAN SHARMA

NAMAN SHARMA

Ghaziabad

Summary

A competent Operations & Interaction specialist with 5 years + of experience offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Interaction Specialist

Rockwell Automation Inc
09.2023 - 06.2024
  • Leading order processing process for APAC region (Australia, New Zealand, China, India) - Collaboration with overseas export Distributors.
  • Collaboration with Business Management, supply chain & Product Marketing teams for OES Materials Planning and Manufacturing.
  • Establish SOPS’s & project timelines & attain good quality customer experience.
  • Operations to proactively Analyse demand patterns &maintain Weekly/monthly reports at Product level to meet customer required dates and reduce expedite requests-
  • Managed over 70-80 Tickets on daily basis & resolved Queries/Escalation's to establish good customer experience.
  • Monitor execution and financial targets, and adjust forecast & opportunities for improvement based on business requirements.
  • Closely Monitoring NPS(Net Promoter Score) & audit the quality checks to improve the quality & Results.
  • Procurement of material as per vendors requirement.
  • Resolving complex customer issues/complaints & contribute to support strategic decision making.
  • Reviewing Contractual/Commercial arrangements of vendors.

Specialist Sales Operation

Dell Technologies
5 2022 - 09.2023
  • Produce accurate maintenance quotes for Dell EMC customers.
  • Liaise with Dell EMC Renewal Sales organization to ensure seamless quote workflow.
  • Serves as facilitator to internal sales booking team to ensure that booked PO's are compliant.
  • Provided detailed view of customers' product portfolio by ensuring configurations are accurate through different internal systems.
  • Manages contract activity for Renewal Sales including upgrades, de-installation and modify and maintain integrity of database.
  • Coordination of complex accounts, acting as contact point for all stakeholders
  • Mentored and trained new hires.

Assistant Manager

Info Edge India Ltd- 99 acres.com
03.2019 - 04.2022
  • Managed team of executives to develop Strategic Role Convincing and Negotiation
  • New business opportunities by marketing online property based solutions with primary focus of planned routine operations and achieving 100% CSAT scores.
  • Supervised day-to-day operations to meet performance, quality and service expectations

Education

Class 12 -

Arunodaya Public School

PGDM - Marketing domain

Institute of Technology & Science
09.2019

BBA -

Institute of Technology & Science
09.2017

Skills

  • SAP, Oracle Database management, DSA, CRM application
  • SFDC, Microsoft NAV ERP, PropAdmin
  • Supply Management
  • Quality Assurance
  • Customer Relations
  • Team Collaboration
  • Business Development

Certification

  • Digital Marketing, Accenture, 04/01/20
  • Brand management, HCL Technologies, 06/01/16
  • Sales Management, HCL Technologies, 04/01/16

Timeline

Interaction Specialist

Rockwell Automation Inc
09.2023 - 06.2024

Assistant Manager

Info Edge India Ltd- 99 acres.com
03.2019 - 04.2022

Specialist Sales Operation

Dell Technologies
5 2022 - 09.2023

Class 12 -

Arunodaya Public School

PGDM - Marketing domain

Institute of Technology & Science

BBA -

Institute of Technology & Science

Similar Profiles

CREATE PROFILE
NAMAN SHARMA