NAMAN SHARMA
Interaction Specialist - APAC
Delhi
Summary
A competent Operations & Interaction specialist with 5 years + of experience working with Manufacturing services and Information Technology industry.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Interaction Specialist
Rockwell Automation Inc
09.2023 - 06.2024
- Leading order processing process for APAC region (Australia, Newzealand, China, India) - Collaboration with overseas export Distributors.
- Collaboration with Business Management, supply chain & Product Marketing teams for OES Materials Planning and Manufacturing.
- Operations to proactively analyze demand patterns at Product level to meet customer required dates and reduce expedite requests- Inventory Management
- Monitor execution and financial targets, and adjust forecast based on business requirements.
- Resolving complex customer issues & contribute insights to support strategic decision-making.
- Processing Orders in CRM and SAP applications and follow up with all stakeholders to make sure timely materials delivery. Share historical shipment/order data, market trends to Repair centers and warehouse teams.
Specialist Sales Operation
Dell Technologies
5 2022 - 09.2023
- Produce accurate maintenance quotes for Dell EMC customers.
- Liaise with the Dell EMC Renewal Sales organization to ensure seamless quote workflow.
- Serves as the facilitator to the internal sales booking team to ensure that booked PO's are compliant.
- Provides a detailed view of customers' product portfolio by ensuring configurations are accurate through different internal systems.
- Manages contract activity for Renewal Sales including upgrades, de-installation and modify and maintain the integrity of the database.
- Coordination of complex accounts, acting as contact point for all stakeholders
- Mentored and trained new hires.
Assistant Manager
Info Edge India Ltd- 99 acres.com
03.2019 - 04.2022
- Managing a team of executives to develop Strategic Role Convincing and Negotiation
- New business opportunities by marketing online property based solutions with a primary focus of planned routine operations and achieving 100% CSAT scores.
Education
PGDM - Marketing domain
Institute of Technology & Science
08.2017 - 05.2019
BBA -
Institute of Technology & Science
05.2014 - 05.2017
Class 12 -
Arunodaya Public School
04.2013 - 05.2014
Skills
- Oracle Database Administration, CRM Softwares
- SAP Analytics
- Project Management
- Business Partnering
- Tools: Microsoft NAV ERP, PROPADMIN, DSA (Dell Sales Application),Microsoft Office(Word,Excel, Powerpoint)
Websites
Certification
Digital Marketing, Accenture, 04/01/20
Timeline
Interaction Specialist
Rockwell Automation Inc
09.2023 - 06.2024
Assistant Manager
Info Edge India Ltd- 99 acres.com
03.2019 - 04.2022
PGDM - Marketing domain
Institute of Technology & Science
08.2017 - 05.2019
BBA -
Institute of Technology & Science
05.2014 - 05.2017
Class 12 -
Arunodaya Public School
04.2013 - 05.2014
Specialist Sales Operation
Dell Technologies
5 2022 - 09.2023
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