Naman Sharma
Delhi
Summary
Seeking a position in a dynamic organization where I can launch my career and work towards building a strong skill set. A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization.
Skilled Customer Support Advisor specializing in fostering positive customer relationships. Previous roles involved managing customer inquiries, troubleshooting technical issues, and providing product information to ensure customer satisfaction. Strong interpersonal skills coupled with knowledge of CRM software and problem-solving abilities demonstrated by successful resolution rates. Consistently contribute to team goals while improving overall customer service experience.
Overview
1
1
year of professional experience
Work History
Customer Support Advisor
Deepak Kumar
Gurugram
01.2025 - Current
- Assisted customers with inquiries through various communication channels.
- Documented customer interactions accurately in the support system.
- Resolved product issues by collaborating with technical teams.
- Escalated complex customer issues to senior advisors for resolution.
Education
BA -
Delhi University SOL
Higher Secondary -
Kautilya Govt Sarvodya co Ed Vidyalaya
DelhiSkills
- Good communication skills
- Computer knowledge
- Customer support
- Effective communication
- Time management
- Team collaboration
- Call handling
- Inbound call answering
- Complaint handling
Languages
- Hindi
- English, Beginner
- Hindi, Beginner
Languages
English
Intermediate
B1
Timeline
Customer Support Advisor
Deepak Kumar
01.2025 - Current
BA -
Delhi University SOL
Higher Secondary -
Kautilya Govt Sarvodya co Ed Vidyalaya