Naman Shukla

Branch Manager

Bank of India

Hardoi

08.2019 - 08.2024

Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Resolved escalated customer complaints in a timely manner.
Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Assisted other branches when needed during peak periods or special projects.
Identified opportunities for process improvement initiatives within the branch.
Managed and inspired team members to perform to full potential, driving branch profitability.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Planned work schedules to maintain adequate staffing levels.
Analyzed information to assess current or future financial status of firms.
Managed relationships with tax authorities, bankers and auditors.
Managed Currency chest as a joint custodian for day-to-day operations.
I have been part of the Credit department and managed to convert leads in the business for a firm, having good exposure of up to 20 crores.