NAMANDEEP SINGH
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Process Associate - Strada
WIPRO
Gurugram
08.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to US healthcare benefits.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Process Associate - GHRO
WIPRO
10.2022 - 07.2026
- Assisting US and Canada Google employees with their HR related concerns.
- Managing Tier 1 level enquiries regarding Benefits (Healthcare plans), Time offs, Leave of absences and Flexible work arrangements.
- Employee data management, Travel insurance.
- Handling disability & accommodations related queries.
- Short term & Long-term disability leaves.
- Part of SME led training of new scope (Wave 3.5) & (Wave 3.75)
- Acted as a Process lead and audited cases as per Quality audit framework for 3 months.
- TTFT, TTR and Reopen Analysis.
- Acted as a floor support to help other team members on their cases.
- Provided support to Accenture colleagues and audited their cases as part of AMS audited delivery.
Process Associate
FIS
Gurgaon
03.2021 - 09.2022
- Handled order related queries for customer and payroll related queries for Coaches.
Customer Service Associate (Chat Support)
Amazon Captive
Noida
04.2018 - 01.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
Skills
- Report Analysis
- Process Improvement
- Workflow Management
- Workday
- Salesforce (Popsconnect)
- Google Doc and Google sheet
- gBenefits
- Benefits administration
- Case auditing
- Issue resolution
- Critical thinking
- Quality assurance
- Microsoft Word
- Data management
Personal Information
- Father's Name: Mr. Raminder Singh
- Date of Birth: 07/02/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Extra Qualifications
- Basic Knowledge of Computer
- Internet Browsing
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Reading
- Traveling
- Interacting with People
- Music
- Making Friends
Disclaimer
I hereby declare that the above mentioned details are true and correct in every aspect.
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Process Associate - Strada
WIPRO
08.2026 - Current
Process Associate - GHRO
WIPRO
10.2022 - 07.2026
Process Associate
FIS
03.2021 - 09.2022
Customer Service Associate (Chat Support)
Amazon Captive
04.2018 - 01.2019