Shivam Singh
New Delhi
Summary
Resourceful individual skilled in US Health Care and handling the processing of Group and Individual Claims. Looking for a Senior Process Associate position with a growing company offering room for advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Sunlife Global Solution
01.2024 - Current
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
- Collaborated with team members on projects related to process optimization initiatives.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Onboarded new employees by providing training materials and guidance.
- Monitored team performance and provided coaching when needed.
- Identified opportunities to automate repetitive tasks and improve efficiency.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
Process Associate
Sunlife Global Solution
01.2021 - 12.2023
- Handling Group Disability Claims and STD Claims.
- Responsibility of handling ICU policy (High Premium Clients)
- Coordination with Onshore-Management and senior managers for special approvals and complex scenarios.
- Prepared reports, Spreadsheet and Microsoft Excel for weekly and Monthly connect.
- Prepared Quality Checklist for new hires and done Internal Audit as well.
Junior Process Assosiate
Sunlife Global Solution
01.2020 - 12.2020
- Project Sunworks
- Transferred 50K + Polices from QPS to GCS
- Handled National Account Policy
- Worked under different conversion (Assurant to Sunlife), QPS Setup and Transition.
- Handling new prospect, Policy revisions and termination.
Education
Bachelor of Arts - Geography
Veer Bahadur Singh Purvanchal University
Azamgarh, UP07-2017
Senior Secondary Education -
UP Board
Azamgarh, UP05-2014
High School -
CBSE Board
Prayagraj, UP06-2012
Skills
- Process Analysis
- Report analysis
- Workflow Management
- Process Mapping
- Verbal and written communication
- Graphic design
- Team leadership
- Team building
- Presentation skills
- Microsoft Excel
- Report generation
- Idea development and brainstorming
Affiliations
- Running My Own NGO Since 2019, Encourage Child Foundation
- Volunteers in many social development project
Accomplishments
- Awarded Rising Star Award
- Awarded Achiever Award
- Awarded Performance Excellence Award
- Awarded Contributor Award
Certification
- IRDA Certified- Certified Exam Of Insurance Agents in Life Insurance
- Digital Marketing certified
- NSIC - Production
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Process Associate
Sunlife Global Solution
01.2024 - Current
Process Associate
Sunlife Global Solution
01.2021 - 12.2023
Junior Process Assosiate
Sunlife Global Solution
01.2020 - 12.2020
Bachelor of Arts - Geography
Veer Bahadur Singh Purvanchal University
Senior Secondary Education -
UP Board
High School -
CBSE Board
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