Namdeo Dalvi

• • Handling OBC/PNB, ICICI, HDFC, Canara, SBI, Bank ATM’s
  • Complete operations relating to ATM management.
  • Generating Indents and Sending Indents Online Banks and CRA.
  • Functional MIS report.
  • Reconciliation of ATMs(GL and Switch)
  • Customer Disputes
  • Bank Escalation(FLM, SLM, cash loading related)
  
  • Checking cash balances doing technical scrutiny of cash.
  • Co-coordinating with Banks and various ATM vendors for funding ATMs & other ATM related issues.
  • Co-coordinating with various vendors for timely processing of ATM transactions.
  • Reconciliation of ATM cash status with system and physical cash.
  • Managing ATM Machines for trouble shooting.
  • Attending Escalation at level 1 for any occurrence of day to day issue.
  • Maintaining Customer satisfaction Report, Audit reports of updating in the Company.
  • Provide data for monthly reporting to concerned manager Cash, Project & Director MS.
  • Follow up with vendor for timely cash loading of ATM.
• Led cross-functional teams to implement strategic initiatives, achieving significant improvements in operational efficiency and productivity.
• Developed and executed training programs for team members, enhancing skill sets and fostering a culture of continuous improvement.
• Collaborated with stakeholders to identify and address process inefficiencies, resulting in streamlined workflows and increased team performance.
• Spearheaded the adoption of new financial software tools, facilitating enhanced data analysis and reporting capabilities across departments.

• • Handling ICICI Bank ATM’s
  • Complete operations relating to ATM management.
  • Generating Indents and Sending Indents Online Banks and CRA.
  • Functional MIS report.
  
  Managing ATM operations.
  • Checking cash balances doing technical scrutiny of cash.
  • Co-coordinating with Banks and various ATM vendors for funding ATMs & other ATM related issues.
  • Co-coordinating with various vendors for timely processing of ATM transactions.
  • Reconciliation of ATM cash status with system and physical cash.
  • Managing ATM Machines for trouble shooting.
  
  • Attending Escalation at level 1 for any occurrence of day to day issue.
  
• Streamlined cash handling processes by implementing automated reconciliation tools, enhancing accuracy and reducing discrepancies.
• Led operational audits to ensure compliance with financial regulations, resulting in improved efficiency and risk mitigation.
• Developed training programs for new staff, fostering a culture of accountability and enhancing team performance in cash operations.
• Collaborated with cross-functional teams to optimize cash flow management strategies, improving overall liquidity and operational effectiveness.

• Managing CIT operations.
• Checking cash balances doing technical scrutiny of cash.
• Co-coordinating with Banks and various ATM vendors for funding ATMs & other ATM related issues.
• Co-coordinating with various vendors for timely processing of ATM transactions.
• Reconciliation of ATM cash status with system and physical cash.
• Timely reporting End of day Status to all Banks.
• Managing FLM/SLM calls of ATM Machines for trouble shooting.
• Processing Cash deposit transactions done by customers through ATM.

• Attending Escalation at level 1 for any occurrence of day to day issue.
• Maintaining Customer satisfaction Report, Audit reports of updating in the Company.

• Oversaw daily operations, ensuring adherence to safety protocols and enhancing workflow efficiency across departments.
• Implemented process improvements that streamlined operations, resulting in reduced turnaround times and increased productivity.
• Trained and mentored junior staff on operational procedures, fostering a collaborative work environment and improving team performance.
• Analyzed operational data to identify trends, leading to informed decision-making and enhanced resource allocation strategies.

• Based on the role of Executive-Field Services and the provided details, here are eight resume experience statements crafted to align with the expectations for a strategic-level position:
• Led cross-functional teams to implement service delivery improvements, enhancing customer satisfaction and operational efficiency.
• Developed and executed strategic initiatives to optimize field service operations, resulting in streamlined processes and reduced response times.
• Mentored junior staff on best practices for service execution, fostering a collaborative environment that improved team performance.
• Analyzed service performance metrics to identify trends and implement corrective actions, driving continuous improvement in service delivery.

• • Generate the MIS Report, Route Sheet, and Cash Replenishment.
  • Providing the FLM / SLM service to following Bank’s ICICI, Kotak, Oriental Bank of Commerce, STATE BANK OF INDIA, STATE BANK OF MYSORE, STATE BANK OF TRAVANCORE, UNION BANK OF INDIA, BANK OF INDIA, Corporation Bank & ABN Ambro through NCR, Euronet, Efund, etc. Switch.
  • Working on Mas-Hamilton Lock system & Cencon Software. {Generating & Closing the Combinations}
  • Working on S & G Lock {Generating & Closing the Combinations}
  • Handling above 300 ATM’s all pune.
  • Compilation of the Daily Received and Dispatch Report, Excess – Shortage Report for higher authorities.
• Managed ATM cash replenishment and servicing schedules, ensuring optimal availability and operational efficiency across multiple locations.
• Conducted routine inspections and maintenance on ATMs, minimizing downtime and enhancing service reliability for customers.