Namdev Patil
Mumbai
Summary
Experienced and detail-oriented Import Documentation Manager with 18+ years in the liner shipping and freight forwarding industry, specializing in import operations, regulatory compliance (IGM/SAM/SCMTR), and customer service. Proven leadership managing pan-India documentation teams and handling critical responsibilities including CFS nomination, DPD movements, delivery order release, and container recovery. Adept in optimizing operational workflows and enhancing customer satisfaction. Now seeking opportunities in Dubai or Saudi Arabia.
Overview
18
18
years of professional experience
Work History
Manager – Import Documentation
ALX Shipping Agencies (India) Pvt. Ltd.
Mumbai
04.2022 - Current
- Company Overview: Agent of Aladin Express DMCC (Dubai)
- Led and supervised import documentation across Nhava Sheva, Mundra and Delhi.
- Handled all IGM, SAM, CSN filings and IAL, ensuring timely customs compliance.
- Oversaw pan-India customer service including DO release, cargo status updates, and invoice disputes.
- Supervised CFS nominations, DPD shipments, and container tracking.
- Implemented workflow improvements and automation, reducing processing delays.
- Coordinated closely with software developers for system upgrades aligned with customs requirements.
- Managed long-standing container issues and recovery coordination.
- Handled detention waiver negotiations by coordinating with trade teams, importers, and CHAs, ensuring successful reduction or elimination of charges in eligible cases.
- Worked closely with finance for credit note issuance and refund processing.
- Agent of Aladin Express DMCC (Dubai)
Deputy Manager – Import Documentation
ALX Shipping Agencies (India) Pvt. Ltd.
Mumbai
07.2021 - 03.2022
- Independently managed the Nhava Sheva (INNSA) operations.
- Ensured accurate and timely submission of IGM/CSN/SAM/Import Advance Lists.
- Liaised with Principle, POL offices, CFS, Terminal, CHA, and importers to resolve delays and regulatory issues.
- Addressed customer escalations via phone, email, and meetings.
- Processed DOs, container damage recovery, GST mismatch resolutions, and invoice re-issuance.
- Managed long-standing container issues and recovery coordination.
Senior Executive – Import Documentation
Emirates Shipping Agencies (India) Pvt. Ltd.
Mumbai
05.2017 - 06.2021
- Company Overview: Agent of Emirates Shipping Line DMCC (Dubai)
- Handled IGM, IAL, and damage claims as back up.
- Coordinated with POL agents, M&R teams, and finance for issue resolution.
- Processed electronic delivery orders (eDO) via PCS for DPD shipments.
- Managed detention refund, credit note processing, and client coordination.
- Authorized signing of all import DOs after document verification.
- Agent of Emirates Shipping Line DMCC (Dubai)
Executive – Import Documentation
Emirates Shipping Agencies (India) Pvt. Ltd.
Mumbai
10.2011 - 05.2017
- Managed entire IGM operations, CFS nomination, BL corrections, CODs, and system upgrades.
- Coordinated with terminals, CONCOR, and CFS for reporting.
- Sent arrival notices, handled customer queries, and ensured smooth DO processing.
Import Executive (Temp Staff)
Mitsutor Shipping Agency Pvt. Ltd.
Mumbai
06.2007 - 09.2011
- Handled IGM preparation for Mumbai port.
- Issued arrival notices, coordinated with VOA, and finalized CFS points.
- Released DOs after collecting shipping line invoices and ensuring payment.
Education
Bachelor of Arts (BA) -
YCMOU
MumbaiHigher Secondary Certificate (HSC) -
Dynan Vikas Jr. College
MumbaiSecondary School Certificate (SSC) -
Siddheshwar High School
Kudnoor, KolhapurSkills
- Import Documentation & Compliance
- IGM / SAM / CSN / SCMTR Filing & IAL
- Customer Service & Client Coordination
- CFS Nomination & DPD Movements
- Freight and local charges invoices
- Delivery Order
- Team Leadership & Supervision
- Container Damage & Cost Recovery
- Import Statistics & Reporting
- ERP
- ODEX
- SOFT TECH
- PCS
- LRP
- Customs & Port Authority Liaison
- Detention Waiver Negotiation
Languages
- English, Intermediate
- Hindi, Fluent
- Marathi, Native
Certifications And Skills
- MS-CIT Certification – Maharashtra State Certificate in Information Technology (MS Office, Word, Power Point, Internet, Outlook)
- Typing Certificate (English) – Maharashtra State Board (30 WPM, First Class)
Personal Information
- Willing To Relocate: Dubai / Saudi Arabia
- Passport Number: AG433830
- Notice Period: Two Months (Early joining possible)
- Title: Import Documentation & Customer Service Manager
- Date of Birth: 06/05/81
- Marital Status: Married
Timeline
Manager – Import Documentation
ALX Shipping Agencies (India) Pvt. Ltd.
04.2022 - Current
Deputy Manager – Import Documentation
ALX Shipping Agencies (India) Pvt. Ltd.
07.2021 - 03.2022
Senior Executive – Import Documentation
Emirates Shipping Agencies (India) Pvt. Ltd.
05.2017 - 06.2021
Executive – Import Documentation
Emirates Shipping Agencies (India) Pvt. Ltd.
10.2011 - 05.2017
Import Executive (Temp Staff)
Mitsutor Shipping Agency Pvt. Ltd.
06.2007 - 09.2011
Bachelor of Arts (BA) -
YCMOU
Higher Secondary Certificate (HSC) -
Dynan Vikas Jr. College
Secondary School Certificate (SSC) -
Siddheshwar High School
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