NAME NAME

Client: Nationwide Building Society (NBS) | UK

• Managing VMware vSphere environment including VM creation, migration, patching, cloning, hardware compatibility upgrades, VM snapshot operations, fault tolerance, HA, and DRS clusters.
• To work on incidents of all priorities, Problem records to identify the cause of any major incidents & to apply appropriate fix to avoid repetitive occurrence.
• Offering support from VMware level to carry out Disaster recovery testing for business-critical applications.
• Performing periodic upgrades of vCentre, ESXi, vRops. Updating the environment with latest security & critical vulnerability remediation patches, as per VMware recommendation.
• Commissioning & decommissioning virtual machines. Configuring Affinity, Anti-Affinity rules. Managing roles & user access to the vCentre.
• Performing regular health checks, capacity management at vCentre level to carry out proactive measures to maintain the environment stable & steady.
• Co-ordinating with VMware technical support in the event of any unusual behavior breaks out in the estate & to control/remediate the extent of the issue to prevent the potential outage.
• Performing Hardware break fix by coordinating with hardware vendor.

Client: Liverpool Victoria (LV= Insurance) | UK

• Handling precautious alerts/warnings & incidents related to Windows Servers holding Websites, Applications & other administrative tools.
• Managing Active Directory, Group policies, DNS.
• Performing monthly security patching for the pre-production & live environment servers through SCCM.
• Maintaining Symantec Endpoint protection on servers through centralized management tool.
• Performing server backups using HP Data Protector & VEEAM Backup tools. Troubleshooting issues that may arise with backups.
• Raising change records & implementing it to enhance/upgrade server's performance, to amend mandatory changes needed on the environment.
• On call support during OOH. Live support at the time of planned major activities & business contingency situations.

Client: EQUINITI | UK

• Proactively monitor the environment & flag incidents based on the potential impacts it may cause.
• Managing Windows servers, Active Directory & Microsoft Exchange with regards to access controls & to maintain SLA for any related requests.
• Performing production deployments/Releases on the live environment for the enhancement of various In-house/Client applications & websites.
• Performing Root cause analysis & preparing Major incident reports (MIR) for the high critical issues that caused wider outage.
• Periodic checks on File servers to prepare summary of the drives status & highlight precautious actions required.
• Preparation & Sharing variety of day to day, weekly & periodical reports to service Management & Stakeholders for review.

Client : Amazon.com | United States

• To understand & analyze the customer queries & to look for applicable remedial steps.
• To respond the customer's request with appropriate resolution & explanation.
• To investigate the cause of any complaints submitted by the customer.
• To analyze suspicious/fraudulent queries & the concerned team needs to be made aware of this.
• Should attain the daily & weekly target without any flaws & to maintain the performance metrics within the specified limit throughout every week.
• Recognized as “Top performer of the team” once in the overall working period of 10 months.
• Maintaining customer's feedback response to the standards that have set organizational wide.