NAME: RONALD MOSES.C
Summary
Results-driven B2B Consultant with expertise in client management, upselling, and CRM systems. Proven ability to drive revenue growth through consultative sales and relationship building. Experienced in developing tailored solutions and enhancing customer experiences. Committed to leveraging sales acumen to support business growth and client satisfaction.
Overview
13
13
years of professional experience
Work History
B2B consultant/Presales Consultant in Urban ladder
Reliance Retail
Bangalore
08.2024 - Current
- Consistently exceeded monthly sales targets, achieving average revenue of ₹90L monthly.
- Drove 20% month-over-month revenue growth through effective upselling and cross-selling strategies.
- Secured repeat clients and referrals, contributing 30% to overall monthly revenue.
- Cultivated strong client relationships, resulting in a 30% increase in repeat business and referrals.
- Collaborated with sales teams to identify customer requirements and tailor solutions, improving client satisfaction and retention.
- Revised design plans based on client feedback, achieving higher project satisfaction levels.
- Worked closely with marketing departments to develop targeted campaigns and lead generation strategies.
- Monitored customer satisfaction post-implementation, gathering insights to inform future sales strategies.
- Harnessed upselling, cross-selling and persuasive skills in converting potential clients into paying customers for increased profit.
B2B/Pre-Sales Executive
Livspace Home interiors
Bangalore
01.2021 - 08.2023
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Cultivated strong client relationships through collaborative initiatives, enhancing client loyalty
- Utilised CRM systems and sales analytics to streamline sales tracking and improve process efficiency
- Achieved sales targets at Livspace, enabling successful home transformations for clients
Vacation Sales Executive
RCI
Bangalore
01.2019 - 12.2020
- Developed tailored vacation packages and experiences, turning customer travel dreams into actionable plans
- Inspired clients' travel aspirations and facilitated seamless vacation experiences at RCI Tourism
- Delivered exceptional service and crafted memorable experiences, demonstrating passion and expertise in every client interaction
- Coordinated with internal teams to streamline booking processes and address client concerns, improving overall vacation planning
- Analyzed travel trends and emerging destinations to offer clients tailored, expert recommendations
- Presented RCI Tourism's services and offerings in client interactions, enhancing understanding and engagement
- RCI Tourism
Catalog Analyst
Swiggy
Bangalore
01.2018 - 12.2019
- Ensured high order quality as catalog analyst at Swiggy, contributing to customer satisfaction.
- Collaborated with teams to streamline processes and leverage data for effective decision-making.
- Resolved customer issues promptly, maintaining quality standards and improving overall customer experience.
Customer Service Representative
Admiral Insurance
Bangalore
01.2014 - 01.2015
- Provided exceptional support as Customer Service Representative at Admiral Insurance, building strong customer relationships.
- Resolved customer issues efficiently, enhancing overall customer satisfaction.
- Worked with team to ensure consistent service delivery, strengthening customer loyalty.
- Analyzed international operations to identify improvements, aiding strategic decision-making.
- Explained international operations and market reach during presentations.
Education
Master of Business Administration (MBA) - Administration
Alagappa University
Tamil Nadu, India01-2019
Bachelor of Business Administration (BBA) - BUSINESS
Alagappa University
TAMILNADU, India01-2017
Skills
- Upselling and negotiation
- Sales analytics
- Sales forecasting
- Client management
- Relationship building
- Problem solving
- Continuous improvement
Custom
- Travelling
- Sports
- Listening to Music
- Reading Books
Timeline
B2B consultant/Presales Consultant in Urban ladder
Reliance Retail
08.2024 - Current
B2B/Pre-Sales Executive
Livspace Home interiors
01.2021 - 08.2023
Vacation Sales Executive
RCI
01.2019 - 12.2020
Catalog Analyst
Swiggy
01.2018 - 12.2019
Customer Service Representative
Admiral Insurance
01.2014 - 01.2015
Master of Business Administration (MBA) - Administration
Alagappa University
Bachelor of Business Administration (BBA) - BUSINESS
Alagappa University