Namit Chaurasiya
Seeking An Opportunity In IT Management For Resource And Project Management.
17 4, Navjeevan Nagar, Hariyali Village, Vikhroli(E)
Summary
Experienced with IT infrastructure management and team leadership. Utilizes strategic planning to optimize technology solutions. Track record of driving efficiency and innovation in IT operations.
Overview
3
3
Languages
2
2
Certifications
16
16
years of professional experience
Work History
Senior Analyst
MICROPOINT COMPUTERS PVT LTD
11.2023 - Current
- Handling End User Support.
- Daily ticketing tracking, updating & closing with in SLA and handling the service desk.
- Managing End user escalations, Installation & Configuration, Compliance issues.
- Patches checking, Asset inventory, and Monitoring.
Project Coordinator
TEAM COMPUTERS PVT LTD
06.2023 - 11.2023
- coordinating MPS project for Pan India
- Daily ticketing management, updates, and closures within SLA and overseeing service desk.
- Coordinating end user escalations asset management project delivery.
- Coordinated project timelines and resources, ensuring on-time delivery of key milestones.
- Facilitated cross-functional team meetings, enhancing collaboration and communication among stakeholders.
- Managed project documentation and reporting, streamlining information flow and improving accessibility.
- Developed and maintained project schedules, optimizing resource allocation and minimizing delays.
TERRITORY MANAGER
AFORESERVE.COM PVT LTD
02.2020 - 06.2022
- Service Delivery Lead for MAHARASHTRA
- Managing Manpower.
- Managing Vendors Management.
- Actively taking part in escalation of resources issue and its performance
- Have a good understanding of Customer & Service Provider relationship
- Troubleshoot Laptop, Desktop, Printer, Hardware & Software
SR CUSTOMER SUPPORT ENGINEER
CREATIVE-INFO LINK LTD
01.2016 - 02.2020
- Trained the new engineers for windows migration
- Actively taking the escalations
- Managing remote support with complete solution
- Service ticket creation / assignment/ Categorization / prioritization/ tracking/ closure and feedback as per defined SLA.
- Hardware and network troubleshooting of windows 10, Win11.
- Installation, configuration and maintenance of Desktops, Laptops and printers.
- Co-ordinate with team resource/engineers and delivery team for better solution
- Regular interaction with the customers to ensure clarity and awareness of all activities and plans
SUPPORT ENGINEER
1VIEW SOLUTION & SERVICES
08.2015 - 01.2016
- Assembling and configuring the new computers and Installation of software.
- OS formatting
- Day to day call completing and sharing report to senior
CUSTOMER INTERATION EXECUTIVE
RELIANCE INFRASTRUCTURE PVT. LTD. (RBPO)
11.2010 - 07.2014
- Identified customers’ needs for requirements and provided timely responses.
- Identify customers’ needs on every requirement and quick response on time.
- Handling the complaints and providing resolution on call.
- Provided tailored support to VIP and HNI mobile customers, ensuring their needs were met.
- Ensured customer satisfaction by addressing inquiries and resolving issues.
Education
SSC -
UP Board
Prayagraj, India06-2004
Bachelor of Computer Applications - Bachelor in computer Application
Bhopal(AISECT) University
Bhopal, India 04.2001 -
HSC -
UP Board
Prayagraj, India 04.2001 -
Skills
IT asset management
IT service management
IT compliance
IT infrastructure
Data analysis
Technical troubleshooting
Process optimization
Analytical thinking
Problem-solving
Technical leadership
Teamwork and collaboration
Time management
Certification
Certified ITIL v4, License - GR671480517NC
Timeline
Senior Analyst
MICROPOINT COMPUTERS PVT LTD
11.2023 - Current
Project Coordinator
TEAM COMPUTERS PVT LTD
06.2023 - 11.2023
Certified ITIL v4, License - GR671480517NC
02-2023
TERRITORY MANAGER
AFORESERVE.COM PVT LTD
02.2020 - 06.2022
SR CUSTOMER SUPPORT ENGINEER
CREATIVE-INFO LINK LTD
01.2016 - 02.2020
SUPPORT ENGINEER
1VIEW SOLUTION & SERVICES
08.2015 - 01.2016
MS-CIT
07-2011
CUSTOMER INTERATION EXECUTIVE
RELIANCE INFRASTRUCTURE PVT. LTD. (RBPO)
11.2010 - 07.2014
Bachelor of Computer Applications - Bachelor in computer Application
Bhopal(AISECT) University
04.2001 -
HSC -
UP Board
04.2001 -
SSC -
UP Board