ANKIT KUMAR PATHAK
Badarpur,New Delhi
Summary
As a Senior Analyst at HCL, I work with top customers to provide effective IT solutions and support, leveraging my skills in system administration, Customer support, Client servicing and networking. I have been recognized as a star performer by Lenovo for my commitment, deliverables and higher customer satisfaction. I've graduated from Deendayal Upadhyay Gorakhpur University and along with, I have also done my Diploma in Network Administration from Jetking Institute. I am passionate about enhancing my skills and capabilities in a challenging and diverse workforce environment, where I can utilize my 3 years of experience and can contribute to the organization's goals and vision.
Overview
3
3
years of professional experience
2
2
Two successful project works
2
2
Certification
Work History
Senior Analyst
HCL TECHNOLOGIES
3 2023 - Current
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Customer Support Engineer
SYSNET GLOBAL TECHNOLOGIES
9 2021 - 2 2023
- End-user technical support and project-based deliverables to global customers.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Contributed significantly to exceeding SLA targets consistently, while maintaining high-quality service standards.
- Maintained accurate documentation of all support requests, resolutions, and follow-up actions, contributing to a well-organized IT department.
Education
DIPLOMA - Network And System Administration
JETKING INSTITUTE
07.2019 - 06.2021
BACHELOR OF ARTS -
DDU UNIVERSITY GORAKHPUR
07.2019 - 08.2022
Skills
Windows Administration & Troubleshooting
Certification
DATA ANALYTICS ASSESSMENT, Certification in Data analysis and fundamentals, LearnTube by CareerNinja
Achievementsawards
- Collaborated with team in the development of Lenovo.
- LENOVO STAR PERFORMER : Awarded by Lenovo to supporting their customers effectively and mannerly
- Awarded by Lenovo for 100% Attendance in Q3
Projects
Project - Westrock
Associated with : HCL Technologies
Profile : Remote desktop Analyst
Summary - End user Technical support and Project based deliverables to Global Customers. Achieving Higher customer satisfaction and providing remote technical support to clients.
Project : Lenovo
Associated with : Sysnet global technologies
Profile : IT Executive
Summary - Managing the Local area Network, Computers and Printers of the office and working as a coordinator between Top level management of the company and end users
Timeline
DIPLOMA - Network And System Administration
JETKING INSTITUTE
07.2019 - 06.2021
BACHELOR OF ARTS -
DDU UNIVERSITY GORAKHPUR
07.2019 - 08.2022
Senior Analyst
HCL TECHNOLOGIES
3 2023 - Current
Customer Support Engineer
SYSNET GLOBAL TECHNOLOGIES
9 2021 - 2 2023
Accomplishments
• Collaborated with team in the development of Lenovo.
- LENOVO STAR PERFORMER : Awarded by Lenovo to supporting their customers effectively and mannerly
- Awarded by Lenovo for 100% Attendance in Q3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company RetreatsCareer advancementLanguages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Elementary (A2)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Volunteering
Photography
Travelling
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