Puru Raj

Worked on Change Requests, Service Requests, and Incidents in ServiceNow Portal: I have experience handling change requests, service requests, and incidents within the ServiceNow platform.

ServiceNow Ticket Management: I am proficient in using ServiceNow for managing tickets.

Manual Windows Update Installation and SCCM: I have performed manual Windows update installations and used SCCM (System Center Configuration Manager) for updates.

Windows 10 Troubleshooting: I have worked with the Windows 10 operating system and gained troubleshooting experience.

OS-Level Configuration and Resolution: I configure and resolve OS-level issues and am currently proficient in working with Windows platforms.

MS Office Troubleshooting: I troubleshoot and resolve issues related to MS Office versions such as 2010, 2016, and Office 365.

Maintaining High-Quality Applications: I adhere to established company standards and development guidelines to maintain high-quality applications.

Software Installation and Configuration: I install and configure software, including Microsoft Office applications, on both corporate and personal devices.

Incident Creation and Routing: I create incidents and route them based on the issues and criticality.

Managing Incident and Work Orders: I handle incident and work orders across various applications and technologies within the company and for external clients.