Sidharth S
Chennai
Summary
Committed to successfully resolving all issues and complaints to support business continuity and operational throughput.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Senior Analyst
HCL Technologies
Chennai
01.2023 - Current
- Resolved complex technical problems through root cause analysis techniques.
- Assisted users with password resets and account lockout resolutions.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Monitored ticketing system queues for incoming requests from customers.
- Advocated for end-users, performing tests and problem analysis for desktop, and IT infrastructure work.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Resolved technical issues for clients through phone and email support.
- Maintained detailed records of client interactions and issue resolutions.
- Escalated complex issues to senior-level technicians or management.
Administrator
Wipro Technologies
Bengaluru
05.2021 - 12.2022
- Troubleshot network connectivity problems such as router configurations, IP addressing, DNS setup.
- Deployed software packages across the enterprise via automated deployment tools.
- Provided remote assistance to end-users when needed.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Desktop Support Engineer
Aviro Global Solutions
Bengaluru
02.2020 - 03.2021
- Performed system configuration and optimization of computer networks.
- Ensured compliance with applicable industry regulations pertaining to data protection.
- Provided technical support to customers regarding hardware and software issues.
- Verified that all installed applications were working correctly after a hardware upgrade.
- Troubleshot network connectivity issues between computers and printers.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Computer Science
Sethu Institute Technology
Madurai05-2020
High School Diploma -
Aurobindo Mira Matric High Sec School
Madurai05-2016
GED -
Fusco's Matric School
Madurai05-2014
Skills
- Technical Troubleshooting
- Software Updates
- Application installations
- Project Management
- Problem-Solving
- System Troubleshooting
- Issue Escalation
- Remote Support
- System Configuration Changing
Languages
Tamil
First Language
English
Proficient (C2)
C2
Affiliations
- Team sports.
- Music.
- Painting and drawing.
- Cooking.
- Photography.
Timeline
Senior Analyst
HCL Technologies
01.2023 - Current
Administrator
Wipro Technologies
05.2021 - 12.2022
Desktop Support Engineer
Aviro Global Solutions
02.2020 - 03.2021
Bachelor of Science - Computer Science
Sethu Institute Technology
High School Diploma -
Aurobindo Mira Matric High Sec School
GED -
Fusco's Matric School
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