Namit Kesarwani
Hyderabad
Summary
Dynamic and motivated professional with proven record of building from concept to completion experienced operational mentor with passion for uncovering key business driver and proficient in managing inbound development strategies independently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Assistant
Apollo Hospitals
HYDERABAD
07.2024 - Current
- Coordinated internal and external events such as conferences, seminars, and workshops.
Customer Success Manager
ICICI Lombard
12.2023 - 04.2024
- Worked as a CSM manager and managed a team of 10 people
- Managed escalation related to Insurance.
Designated Sr. Associate
QConnect Business Solution Pvt. Ltd.
04.2022 - 11.2023
- Primary role involves managing a day-to-day operation of the process.
- Major role is to resolve the customers issues via calls (inbound/outbound – Semi-voice)
- Manage the order delays of the customers – provide resolution to the customers, connect with the delivery team as to why was the delivery late.
- As a part of the team, I am handling the work of quality assurance as well.
- Financial Department (Additional role):
- Provide resolution to the customer – depending upon the facts and situation of the issues related to payments.
- Knowledge on KYC and Payment technologies.
- Checking into the errors of payment gateways – as to why was the payment delay of the customers.
- Help the customers to get the refunds and try to fulfil them within the provided timeline.
- Is working as an SME (subject matter expert).
- Also, helps the new peers on the floor.
Acting SME (Subject Matter Expert)
Tata Shop Share Smile
- This is the website for TATA employees to avail offers on certain brands that come under TATA brands.
- Checking the errors and rectifying if there is any issue with offers or vouchers for the customers.
TATA Neu
- Works to prevent escalation.
- Provide resolution to the customer – only on refund and cancellations related.
- Checking into the errors of earning in Neu Coins and promotion related queries.
Intern
K-News 24X7
- CG operator in the production department.
Education
Diploma - Mass communication
Jagran institute of Mass communication
01.2018
B.Com -
Christ Chruch College
01.2018
SSC -
St. Alouysius High School
01.2015
HSC -
St. Alouysius High School
01.2013
Skills
- MS Excel, MS Word, Google Docs
- Conflict management
- Patient scheduling
- Quality assurance
- Customer resolution, Customer relationship management
- Team leadership
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Confidentiality maintenance
- Support services
- Flexibility and adaptability, Fast learner
- Operations support
- Schedule and calendar management
- Data confidentiality
Accomplishments
- Qconnect
- Awarded for handling the customer query in best turnaround time across team.
- Awarded for overall performer of the month.
- Awarded for 'Star of the Month' on the month of March 2023.
Additional Information
Work on Advanced Excel, Word, Communication Skills, Critical Thinking Skills, Conflict Management
Hobbies and Interests
- Music
- Cricket
- Driving
- Meditation
Projects
Kalanjali, Event coordinator, 40, 2-4 days
Internship
K-News 24X7, 3 months, journalist, CG operator in the production department.
Personal Information
- Father's Name: Sudhir Kesarwani
- Date of Birth: 06/12/96
- Nationality: Indian
- Marital Status: Single
Certification
- Twice got the recognition for Quality assurance
- Three times Best employee
Timeline
Senior Assistant
Apollo Hospitals
07.2024 - Current
Customer Success Manager
ICICI Lombard
12.2023 - 04.2024
Designated Sr. Associate
QConnect Business Solution Pvt. Ltd.
04.2022 - 11.2023
Acting SME (Subject Matter Expert)
Tata Shop Share Smile
TATA Neu
Intern
K-News 24X7
Diploma - Mass communication
Jagran institute of Mass communication
B.Com -
Christ Chruch College
SSC -
St. Alouysius High School
HSC -
St. Alouysius High School
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