NAMIT TALWAR
Collection Analyst
New Delhi
Summary
Finance professional with strong background in collections and account resolution. Proven success in enhancing collection processes and boosting recovery rates. Highly collaborative team player focused on achieving outstanding results and adapting to dynamic work environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Management Trainee (Collection Analyst)
GENPACT INDIA PVT. LTD.
09.2023 - Current
- Monitored team performance and conducted knowledge-enhancement sessions to drive SLA, KPI, productivity, and quality performance.
- Coordinated cross-functional teams to streamline project workflows and enhance operational efficiency.
- Published IPC reports and performed credit-form reconciliation to facilitate accurate and timely order release.
- Prepared and maintained weekly/monthly DSO and ADL reports for performance monitoring and management review.
- Developed training materials and conducted workshops to improve team performance and knowledge retention.
- Managed client calls and coordinated with internal/external stakeholders to resolve issues, improve performance, and meet service commitments.
- Investigated and resolved account disputes to support timely collections and maintained accurate account records; worked with SAP and GFIN modules.
Subject Matter Expert
CONCENTRIX
06.2016 - 09.2023
- Progressed from Temp Associate to Senior Associate and then SME; also worked as a temporary trainer for six months.
- Supported two projects as SME and mentored team members on process, quality and operational requirement.
- Supervised training of new employees and acted as a bridge between management and employees to deliver project goals.
- Managed operations, service-level and performance metrics, hygiene metrics and productivity improvement initiatives.
- Conducted regular huddles and performance reviews to keep teams aligned, motivated and focused on key performance metrics.
Education
Bachelor of Arts - History
MATS University, Raipur
Raipur 04.2001 -
12th -
C.B.S.E. Board, Delhi
Delhi01-2010
10th -
C.B.S.E. Board, Delhi
Delhi01-2008
Skills
Collections & Accounts Receivable
Dispute Resolution
Team Leadership & Mentoring
Stakeholder Management
SAP
MS-Excel
Power BI
SQL
Python
High Radius
Customer service
Tableau
Customer relations
Certification
Data Analytics with AI — Physics Wallah, in association with NSDC & PwC | Advanced Excel, Power BI, Tableau, SQL & Python | Sep 2026
ADDITIONAL INFORMATION
- Strengths: Customer service, verbal & written communication, performance enhancement, leadership, mentoring, coaching, motivation and punctuality.
- Interests: Badminton, Table Tennis, Football, Cricket and motorcycle touring.
Timeline
Management Trainee (Collection Analyst)
GENPACT INDIA PVT. LTD.
09.2023 - Current
Subject Matter Expert
CONCENTRIX
06.2016 - 09.2023
Bachelor of Arts - History
MATS University, Raipur
04.2001 -
12th -
C.B.S.E. Board, Delhi
10th -
C.B.S.E. Board, Delhi