Namitha R P
BENGALURU
Summary
Results-driven Operation Support Representative with extensive experience at Mouser Electronics. Proficient in data analysis and reporting using Power BI and SQL, I have successfully implemented process improvements and delivered impactful training sessions. My strong problem-solving skills and commitment to team performance have consistently enhanced operational effectiveness.
Overview
7
7
years of professional experience
Work History
Operation Support Representative lll
MOUSER ELECTRONICS
09.2023 - Current
- Handling classification escalation emails collaborating with the cross functional team and delivering responses accurately.
- Scheduling team meeting and handling daily huddles.
- Creating weekly, monthly & YTD production reports, sharing quality score to the team.
- Using Six sigma tools and initiated new projects with team and assisted them whenever needed.
- Providing floor support - updating and maintaining process queries received.
Operation Support Representative ll
MOUSER ELECTRONICS
03.2021 - 09.2023
- Conducted quality checks to ensure class accuracy across team outputs.
- Implemented Root Cause Analysis, DMAC Analysis, and 5 Whys methodologies.
- Delivered training sessions for new joiners, enhancing onboarding experience.
- Provided assistance to new employees as needed to foster integration.
Operation Support Representative l
MOUSER ELECTRONICS
04.2018 - 03.2021
- Analyzed customer data accurately to meet organizational requirements while ensuring quality and productivity goals.
- Categorized extensive datasets efficiently to enhance operational effectiveness.
- Communicated with customers via email to clarify business needs and address inquiries promptly.
Education
BE - Electronics and Communications
Raja Rajeshwari College of Engineering
Skills
- Power BI and Tableau
- SQL fundamentals
- Advanced Excel and VLOOKUP
- Data analysis and reporting
- Email communication strategies
- Problem solving techniques
- Process improvement methodologies
- Critical thinking skills
- Team performance monitoring
Accomplishments
- Awarded as Best Performer in the year 2022 (Q4)
- Awarded as Alpha Player in the year 2023 (Q4)
- Awarded as Alpha Player in the year 2024 (Q2)
- Awarded as Alpha Player in the year 2025 (Q1)
Timeline
Operation Support Representative lll
MOUSER ELECTRONICS
09.2023 - Current
Operation Support Representative ll
MOUSER ELECTRONICS
03.2021 - 09.2023
Operation Support Representative l
MOUSER ELECTRONICS
04.2018 - 03.2021
BE - Electronics and Communications
Raja Rajeshwari College of Engineering
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