Nitesh Graik
Reliance Jio Infocomm Ltd
Shimla
8
years of professional experience
- Visionary, results-driven professional equipped with in-depth knowledge and years of verifiable success in areas of Revenue Assurance.
- Has played an important role in building end-to-end reconciliation, ensuring synchronization between Network, Mediation and Billing System.
- Has performed traffic trend analysis, margin analysis, revenue & expense analysis, dispute resolution and been instrumental in creating dashboards and performing in-depth analysis of CDR's along with ensuring correct rate configuration in the billing system.
Work History
Deputy Manager
5 Years 2 Months- Daily Bulk SMS, ICT SMS & Voice traffic trending & monitoring via tableau.
- Daily Interconnect Billing Revenue & Expense Analysis SMS & Voice.
- Daily monitoring of Error cdr's to ensure no billable cdr left unbilled in Mediation or Interconnect billing system.
- Daily monitoring of various reconciliation via Subex ROC-RA tool to ensure smooth flow of cdr's across all network nodes.
- As & when required extraction of CDR's via PowerBI Tableau using SQL queries.
- Creation of new reports & dashboard on tableau as per requirement.
- New Trunk Group configuration. Voice/SMS POI Acceptance Testing Validation.
- Co-ordinating with PAN India 22 circle teams to ensure correct routing of traffic.
- Dispute management and resolution raised by operators & partners by performing in-depth analysis of CDR's.
- Ensure corrective action for the dispute to avoid repetition of same dispute.
- Access/Voice, SMS, NLD rate validation to ensure correct rates are tagged in billing.
- Performing drill-down analysis of Error/Suspense cdr's, to ensure no cdr are left unbilled.
- Full B-Number reconciliation of Network Table vs Mediation table vs Interconnect Billing table.
- Post Billing check to ensure correct invoices are being generated to operators.
- Ensuring configuration of new Mobile/Fixed/SC Levels released by DOT.
- Validation and configuration of any new rates in Billing System.
- Weekly/Monthly interaction with cross-functional teams to understand and discuss current issues and way forward.
RA Analyst
10 Months- Ensuring 100% reconciliation of Voice, SMS & Data via Raid 8 tool.
- Ensuring 100% reconciliation of CDR's for wholesale & retail customers.
- Performing cdr level analysis for unmatched recons.
- Highlighting the same to stakeholders for root cause.
- Daily detailed reporting of dashboard to the client.
- Ensuring no cdr's are left unbilled via monitoring error summary.
- CDR extraction via SQL query.
- Weekly calls with stakeholders to discuss open issues and suggest required solutions.
- Re-Rating of unbilled cdr's if applicable.
- Weekly & Monthly ensuring customers are being correctly billed.
Asst. Manager
1 Year 3 Months- To ensure subscribers are being correctly billed based on their opted plans.
- Calculating and analyzing the Revenue Loss and overcharge of the plans opted by subscribers.
- Analyzing reports of reconciliation done in the WEDO tool, in order to ensure we are correctly billing subscribers.
- Weekly checking the new plans, if they have been defined in the billing system or not.
- Ensuring the Data Ware House is updated before the billing cycle starts.
- Ensuring the new alarms are being worked upon every week so that it does not occur again.
- Monthly extracting data of subscribers that have opted for new services like TV, Fixed line, Fiber connection.
Asst. Manager
3 Years 3 Months- Daily ICT SMS & Voice traffic trending & monitoring.
- Daily Interconnect Billing Revenue & Expense Analysis SMS & Voice.
- Daily monitoring of Error cdr's to ensure no billable cdr left unbilled.
- Daily monitoring of various reconciliation via Subex ROC-RA tool to ensure smooth flow of cdr's across all network nodes.
- New Trunk Group configuration Voice POIAT Validation.
- Co-ordinating with PAN India circle teams to ensure correct routing of traffic.
- MNP / MCH Reconciliation to ensure PORTIN / PORTOUT request doesn't get failed.
- Enterprise Business Reconciliation by checking zero usage and validating HQ ids.
- Checking correct allotment of Plans for Enterprise customers.
- Access, SMS, NLD rate validation to ensure correct rates are tagged in billing.
- Performing drill-down analysis of Error/Rejection cdr's, to ensure no cdr are left unbilled.
- Full B-Number reconciliation of Network Tableau vs Mediation table vs Interconnect billing table.
- Post Billing check to ensure correct invoices are being generated to operators.
- Ensuring configuration of new Mobile/Fixed/SC Levels released by DOT.
- Validation and configuration of any new rates in Billing System.
Education
B.Tech - Electronics & Communication Engineering
Skills
Subex ROCRA
Hadoop
MS Excel
WEDO- RAID
Power BI Tableau
SQL
BMC Remedy
Languages
Hind
English
Timeline
Deputy Manager
Reliance Jio Infocomm Ltd
07.2021 - CurrentRead More
RA Analyst
TechMahindra Business Services - Three UK
09.2020 - 07.2021Read More
Asst. Manager
Vodafone Shared Services - Vodafone Spain
06.2019 - 09.2020Read More
Asst. Manager
Reliacne Jio Infocomm Ltd
03.2016 - 06.2019Read More
Bahra Univeristy
B.Tech from Electronics & Communication Engineering
Read More