Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nitesh Graik

Shimla

Summary

  • Visionary, results-driven professional equipped with in-depth knowledge and years of verifiable success in areas of Revenue Assurance.
  • Has played an important role in building end-to-end reconciliation, ensuring synchronization between Network, Mediation and Billing System.
  • Has performed traffic trend analysis, margin analysis, revenue & expense analysis, dispute resolution and been instrumental in creating dashboards and performing in-depth analysis of CDR's along with ensuring correct rate configuration in the billing system.

Overview

8
8
years of professional experience

Work History

Deputy Manager

Reliance Jio Infocomm Ltd
07.2021 - Current
  • Daily Bulk SMS, ICT SMS & Voice traffic trending & monitoring via tableau.
  • Daily Interconnect Billing Revenue & Expense Analysis SMS & Voice.
  • Daily monitoring of Error cdr's to ensure no billable cdr left unbilled in Mediation or Interconnect billing system.
  • Daily monitoring of various reconciliation via Subex ROC-RA tool to ensure smooth flow of cdr's across all network nodes.
  • As & when required extraction of CDR's via PowerBI Tableau using SQL queries.
  • Creation of new reports & dashboard on tableau as per requirement.
  • New Trunk Group configuration. Voice/SMS POI Acceptance Testing Validation.
  • Co-ordinating with PAN India 22 circle teams to ensure correct routing of traffic.
  • Dispute management and resolution raised by operators & partners by performing in-depth analysis of CDR's.
  • Ensure corrective action for the dispute to avoid repetition of same dispute.
  • Access/Voice, SMS, NLD rate validation to ensure correct rates are tagged in billing.
  • Performing drill-down analysis of Error/Suspense cdr's, to ensure no cdr are left unbilled.
  • Full B-Number reconciliation of Network Table vs Mediation table vs Interconnect Billing table.
  • Post Billing check to ensure correct invoices are being generated to operators.
  • Ensuring configuration of new Mobile/Fixed/SC Levels released by DOT.
  • Validation and configuration of any new rates in Billing System.
  • Weekly/Monthly interaction with cross-functional teams to understand and discuss current issues and way forward.

RA Analyst

TechMahindra Business Services - Three UK
09.2020 - 07.2021
  • Ensuring 100% reconciliation of Voice, SMS & Data via Raid 8 tool.
  • Ensuring 100% reconciliation of CDR's for wholesale & retail customers.
  • Performing cdr level analysis for unmatched recons.
  • Highlighting the same to stakeholders for root cause.
  • Daily detailed reporting of dashboard to the client.
  • Ensuring no cdr's are left unbilled via monitoring error summary.
  • CDR extraction via SQL query.
  • Weekly calls with stakeholders to discuss open issues and suggest required solutions.
  • Re-Rating of unbilled cdr's if applicable.
  • Weekly & Monthly ensuring customers are being correctly billed.

Asst. Manager

Vodafone Shared Services - Vodafone Spain
06.2019 - 09.2020
  • To ensure subscribers are being correctly billed based on their opted plans.
  • Calculating and analyzing the Revenue Loss and overcharge of the plans opted by subscribers.
  • Analyzing reports of reconciliation done in the WEDO tool, in order to ensure we are correctly billing subscribers.
  • Weekly checking the new plans, if they have been defined in the billing system or not.
  • Ensuring the Data Ware House is updated before the billing cycle starts.
  • Ensuring the new alarms are being worked upon every week so that it does not occur again.
  • Monthly extracting data of subscribers that have opted for new services like TV, Fixed line, Fiber connection.

Asst. Manager

Reliacne Jio Infocomm Ltd
03.2016 - 06.2019
  • Daily ICT SMS & Voice traffic trending & monitoring.
  • Daily Interconnect Billing Revenue & Expense Analysis SMS & Voice.
  • Daily monitoring of Error cdr's to ensure no billable cdr left unbilled.
  • Daily monitoring of various reconciliation via Subex ROC-RA tool to ensure smooth flow of cdr's across all network nodes.
  • New Trunk Group configuration Voice POIAT Validation.
  • Co-ordinating with PAN India circle teams to ensure correct routing of traffic.
  • MNP / MCH Reconciliation to ensure PORTIN / PORTOUT request doesn't get failed.
  • Enterprise Business Reconciliation by checking zero usage and validating HQ ids.
  • Checking correct allotment of Plans for Enterprise customers.
  • Access, SMS, NLD rate validation to ensure correct rates are tagged in billing.
  • Performing drill-down analysis of Error/Rejection cdr's, to ensure no cdr are left unbilled.
  • Full B-Number reconciliation of Network Tableau vs Mediation table vs Interconnect billing table.
  • Post Billing check to ensure correct invoices are being generated to operators.
  • Ensuring configuration of new Mobile/Fixed/SC Levels released by DOT.
  • Validation and configuration of any new rates in Billing System.

Education

B.Tech - Electronics & Communication Engineering

Bahra Univeristy
Shimla, Waknaghat
07.2015

Skills

  • Subex ROCRA
  • Hadoop
  • MS Excel
  • WEDO- RAID
  • Power BI Tableau
  • SQL
  • BMC Remedy

Languages

Hind
English

Timeline

Deputy Manager

Reliance Jio Infocomm Ltd
07.2021 - Current

RA Analyst

TechMahindra Business Services - Three UK
09.2020 - 07.2021

Asst. Manager

Vodafone Shared Services - Vodafone Spain
06.2019 - 09.2020

Asst. Manager

Reliacne Jio Infocomm Ltd
03.2016 - 06.2019

B.Tech - Electronics & Communication Engineering

Bahra Univeristy

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