Namrata Bhalke
Pune
Summary
Dynamic Customer Success Associate at KPOINT Technologies with a proven track record in client lifecycle management and churn reduction strategies. Spearheaded innovative projects, enhancing client engagement and retention. Expert in compliance navigation, I successfully onboarded clients in regulated industries, ensuring seamless adoption and alignment with industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Success Associate
KPOINT Technologies
Pune
09.2024 - 10.2025
- Pioneered client innovation project, transforming standard CSAT form into interactive video experience for major corporate account.
- Managed portfolio of 15+ enterprise clients across Insurance, BFSI, Mutual Funds, Government, and L&D sectors.
- Ensured fulfillment of complex project deliverables for insurance clients, aligning outcomes with industry standards and KPIs.
- Navigated procurement cycles and compliance requirements for public sector clients, facilitating seamless adoption.
- Onboarded and trained clients in regulated industries by tailoring strategies to specific security protocols.
- Monitored customer health through data analysis and strategic reviews, identifying churn risks across portfolio.
Associate Program Manager
KPOINT Technologies
Pune
03.2022 - 09.2024
- Delivered innovative content projects for diverse clients, including financial institutions and government departments.
- Managed stakeholder relationships across various hierarchies, engaging technical users and senior executives.
- Streamlined project execution and reporting processes, enhancing efficiency for compliance-intensive accounts.
Senior Content Creator
KPOINT Technologies
Pune
03.2020 - 03.2022
- Spearheaded content development initiatives for major accounts, enhancing editorial quality and client retention.
- Mentored three junior editors, boosting team productivity and increasing content output capacity by 15%.
- Coordinated efforts with writers, designers, and marketers to ensure brand consistency and message alignment across deliverables.
Content Creator
KPOINT Technologies
Pune
03.2018 - 03.2020
- Oversaw end-to-end delivery of interactive video projects, managing over five projects concurrently.
- Acted as Technical SPOC for large-scale live streaming events, ensuring seamless audience experiences.
- Trained and onboarded more than 20 customers on streaming platforms to enhance technology usage.
Education
M.Sc. - Video Production
MKSSS's School of Media Art
Pune04-2018
B.Com - Business Administration
Marathwada MitraMandal's College of Commrce
Pune05-2016
CISCE - High School
St. Helena's School
Pune05-2011
Skills
- Client lifecycle management
- Stakeholder mapping
- Expectations management
- Compliance navigation
- Strategic business reviews
- Churn reduction strategies
- Renewals and expansion
Personal Information
Customer Success Associate | B2B & B2G Specialist | SaaS
ADDITIONAL INFORMATION
Hobbies: Poetry Writing, Needlework, Film & Television Analysis
Languages
Marathi
Native
Native
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Certification
Goethe Institute, Pune (A1 level)
Timeline
Customer Success Associate
KPOINT Technologies
09.2024 - 10.2025
Associate Program Manager
KPOINT Technologies
03.2022 - 09.2024
Senior Content Creator
KPOINT Technologies
03.2020 - 03.2022
Content Creator
KPOINT Technologies
03.2018 - 03.2020
M.Sc. - Video Production
MKSSS's School of Media Art
B.Com - Business Administration
Marathwada MitraMandal's College of Commrce
CISCE - High School
St. Helena's School