Namrata Maiti
Sr Manager-Hospital Business
Kolkata
Summary
With over 8 years of experience and professional qualifications, I have a strong foundation of knowledge and expertise in emergency response, lab administration, diagnostic operations, hospital administration, logistic operations, vendor management, personnel management, quality assurance, budget management, and client management. My profound understanding and experience make me well-equipped to contribute to the success of any organization in the healthcare industry.
Overview
10
10
years of professional experience
Work History
Sr. Hospital Business Manager (Eastern Region)
Red.Health
05.2022 - 03.2024
- Responsible for sustaining and growing the city's revenues with P&L responsibilities
- Laying down the roadmap for new account acquisition for the city and executing all account related initiatives from operational troubleshooting to activation
- Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources
- Responsible for managing the city team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Lab Operation Manager
Hindlabs (HLL Life Care Ltd)
02.2022 - 05.2022
- Responsible for the overall operation and administration and P&L of the laboratory, including the employment of competent lab personnel at city level
- Ensure that testing systems developed and used for each of the tests performed in the laboratory provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytical, and post-analytical phases of testing
- Ensure that the laboratory is set up and meets all NABL requirements including lab personnel requirements
- Foster a unified culture and promotes a process for collaboration, cooperation, sharing of information and mutual teamwork with state and central government
Lab Administrator
Dr Lal Path Labs
09.2020 - 02.2021
- Supervision/enforcement of assigned lab duties
- Organization and maintaining of common non-chemical, chemical, reagents, enzymes
- Improving process of OTR
- Responsible for the P&L of respective branch
Centre Manager
Vijaya Diagnostic Centre Pvt.LTD
06.2019 - 09.2020
- Manage end-to-end branch operations for an integrated diagnostics center
- Responsible for all statutory compliances and legal documents of Branch - Trade License, Medical Establishment Registration, AERB compliance, Safety Radiation protocols, complete compliance to PNDT ACT, State Medical Council Shops and Establishment Act, Labour Laws, Pollution control Board, Bio Medical Wastage compliance, Fire Safety etc
- Internal audit readiness
- To ensure that every department updates their stock consumption and record the consumption up to date
- Responsible for cash management
Executive-Administration
Narayana Health SRCC Children Hospital
04.2017 - 02.2019
- To co-ordinate for Admission & Discharge processes and solve patient & their attendants’ queries & issues
- To check for cleaning status of the rooms & toilets, availability of all amenities; coordinate with the respective stakeholders/ reporting superior from Operations team in case of any concern
- Responsible to handle all day-to-day activities of wards; take care of in- patients & their attendants’ grievances in terms of all services; Coordination of activities in Patient Care areas; handle Patient Grievances
Management Trainee
Mission of Mercy Hospital and Research Centre
04.2014 - 04.2015
- To identify patients’ needs and expectations
- Build a good relationship with patients
- Dealing with queries and complaints, receiving the phone calls
- Using information system and preparing reports and statistics for internal use
- Maintaining the stock
Education
BBA - Hospital Management
WBUT
Kolkata, India 04.2001 - 01.2015
MBA - Hospital Administration
WBUT
Kolkata, India 04.2001 - 01.2017
PGPM - Business Analytics And Application
IIM
Tiruchi, India 04.2001 -
Skills
Profit And Loss Oversight Account Management
Vernacular Skills
- English
- Hindi
- Bengali
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Sr. Hospital Business Manager (Eastern Region)
Red.Health
05.2022 - 03.2024
Lab Operation Manager
Hindlabs (HLL Life Care Ltd)
02.2022 - 05.2022
Lab Administrator
Dr Lal Path Labs
09.2020 - 02.2021
Centre Manager
Vijaya Diagnostic Centre Pvt.LTD
06.2019 - 09.2020
Executive-Administration
Narayana Health SRCC Children Hospital
04.2017 - 02.2019
Management Trainee
Mission of Mercy Hospital and Research Centre
04.2014 - 04.2015
BBA - Hospital Management
WBUT
04.2001 - 01.2015
MBA - Hospital Administration
WBUT
04.2001 - 01.2017
PGPM - Business Analytics And Application
IIM
04.2001 -
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