Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Awards
Certification
Timeline
Generic

Namrata Patel

New Delhi

Summary

Enthusiastic customer Success professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Success Senior Specialist

LaunchMyCareer
Noida
01.2022 - 11.2023
  • Assisted customers with onboarding processes to ensure understanding of the product features and capabilities
  • Conducted customer training sessions on how to use products effectively
  • Analyzed usage data to detect trends and identify opportunities for upselling and cross-selling products and services.

Business Development Associate

Byjus
Noida
11.2020 - 01.2022
  • Negotiated pricing agreements with vendors and clients
  • Identified business prospects through cold calling, networking, marketing and database leads
  • Set up potential client contacts, cultivated relationships and followed through on service needs.

Insurance Advisor

Policyx
Gurugram
11.2018 - 09.2020
  • Developed and implemented sales strategies to increase life insurance policies
  • Provided clients with advice on how to best manage their life insurance investments
  • Assisted customers in selecting the most appropriate coverage based on individual needs and budget constraints.

Education

Bachelor's of arts -

CSJM Kanpur University
Kanpur
01.2019

Diploma Certification In textile science -

VJB Government Girls Polytechnic Jhansi.
Jhansi

Ux/Ui -

Diploma computer in application -

Skills

  • CRM Software
  • Adaptive team Player
  • Multitask management
  • Customer Relation
  • Sales
  • Inbound/outbound
  • Customer Service
  • Microsoft Excel
  • Communication
  • Critical Thinking

Personal Information

Gender: Female

Awards

  • Recognized as the Best Performer of the Year and top target achiever. Successfully conducted 200 onboarding sessions in a single day, receiving appreciation emails from the Business Head and clients. (LaunchMyCareer)
  • Awarded as a best performer of the year. Best target achiever. (Policyx)

Certification

  • successfully completed the "Effective communication" course offered by Great Learning Academy.

Timeline

Customer Success Senior Specialist

LaunchMyCareer
01.2022 - 11.2023

Business Development Associate

Byjus
11.2020 - 01.2022

Insurance Advisor

Policyx
11.2018 - 09.2020

Bachelor's of arts -

CSJM Kanpur University

Diploma Certification In textile science -

VJB Government Girls Polytechnic Jhansi.

Ux/Ui -

Diploma computer in application -

Namrata Patel