Namrata Patel
New Delhi
Summary
Enthusiastic customer Success professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Senior Specialist
LaunchMyCareer
Noida
01.2022 - 11.2023
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities
- Conducted customer training sessions on how to use products effectively
- Analyzed usage data to detect trends and identify opportunities for upselling and cross-selling products and services.
Business Development Associate
Byjus
Noida
11.2020 - 01.2022
- Negotiated pricing agreements with vendors and clients
- Identified business prospects through cold calling, networking, marketing and database leads
- Set up potential client contacts, cultivated relationships and followed through on service needs.
Insurance Advisor
Policyx
Gurugram
11.2018 - 09.2020
- Developed and implemented sales strategies to increase life insurance policies
- Provided clients with advice on how to best manage their life insurance investments
- Assisted customers in selecting the most appropriate coverage based on individual needs and budget constraints.
Education
Bachelor's of arts -
CSJM Kanpur University
Kanpur01.2019
Diploma Certification In textile science -
VJB Government Girls Polytechnic Jhansi.
JhansiUx/Ui -
Diploma computer in application -
Skills
- CRM Software
- Adaptive team Player
- Multitask management
- Customer Relation
- Sales
- Inbound/outbound
- Customer Service
- Microsoft Excel
- Communication
- Critical Thinking
Personal Information
Gender: Female
Awards
- Recognized as the Best Performer of the Year and top target achiever. Successfully conducted 200 onboarding sessions in a single day, receiving appreciation emails from the Business Head and clients. (LaunchMyCareer)
- Awarded as a best performer of the year. Best target achiever. (Policyx)
Certification
- successfully completed the "Effective communication" course offered by Great Learning Academy.
Timeline
Customer Success Senior Specialist
LaunchMyCareer
01.2022 - 11.2023
Business Development Associate
Byjus
11.2020 - 01.2022
Insurance Advisor
Policyx
11.2018 - 09.2020
Bachelor's of arts -
CSJM Kanpur University
Diploma Certification In textile science -
VJB Government Girls Polytechnic Jhansi.
Ux/Ui -
Diploma computer in application -
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