Namrata Ramvant Prajapati

Managed and supervised a team.

Monitored daily productivity, quality, and SLA adherence of team members.

Reviewed policy requests such as endorsements, updates, and servicing cases as per company guidelines.

Managed client communication, including responding to emails and phone calls in a timely manner.

Conducted quality checks and audits to maintain accuracy and compliance in policy processing.

Handled complex cases and escalations and provided resolutions within TAT.

Coordinated with internal departments for smooth case processing.

Prepared daily and weekly MIS reports and tracked team performance.

Provided training and guidance to new team members on process.

Ensured compliance with process guidelines, documentation requirements, and regulatory standards.

Supported management in process improvement and productivity enhancement.

Improved team productivity and reduced case processing errors through quality monitoring and training.