Namrata Rishi Mali
Mumbai
Summary
Dynamic Lead Consultant with extensive experience at CRMNEXT-Acidaes Solutions, excelling in Agile and Waterfall project management. Proven track record in requirement gathering and CRM implementation, enhancing client satisfaction through effective communication and team leadership. Skilled in cost estimation and process improvement, driving successful project delivery and user training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Consultant
CRMNEXT-Acidaes Solutions Pvt. Ltd.
04.2015 - 11.2024
- Concise Lists of Task Undertaken and Executed to the Organization Satisfaction:
- Waterfall Project Management:(Indian Clients)
- Meeting clients to understand their CRM/Business and process requirements.
- Requirement Gathering (define & document client requirement)
- Re-engineer business processes to ensure accurate CRM roll-out.
- Developing high level implementation plans.
- Creating and managing the project schedule, participating in performance standards discussions.
- Translating client requirements into system configuration and custom developments and prepare an achievable delivery schedule.
- Coordinating with various departments to ensure delivery.
- Responsible for CRM implementation (product configuration) on client systems.
- Provide training to users of the CRM software.
- Cost and effort estimation.
- End user support.
- Agile Project Management: (US Clients: Banks and Credit Unions)
- Azure Project Board Monitoring
- Requirement Gathering and Grooming Sessions
- Designing requirements
- Scrum Meetings- Responsible as a Scrum Master
- Sprint Planning
- Development for groomed requirements
- Testing and Quality Assurance
- Solution Deployment and monitor feedback is any
- Sprint Retrospective alignment
Business Analyst
Mindgate Solutions Pvt. Ltd.
04.2012 - 03.2015
- Concise Lists of Task Undertaken and Executed to the Organization Satisfaction:
- Requirement gathering & analysis
- Requirement elicitation by brainstorming with developers regarding the actual requirement of client
- Preparing various work products majorly including Scope Document, FRD, BRD, Use Cases.
- Prepared Flow diagrams for better awareness of the requirement
- Have contributed to the Functionality Testing & Quality Analysis
- Planned and designed various mock screens and prototype for the desired mobile app.
- Seamlessly supported internal team by strong guidance at the same time played the pivotal role of the medium to address and communicate the hiccups raised by the external stakeholders.
- UI testing for compatibility with various browsers
- Total Exp. 3 yrs
Education
Bachelor of Engineering - Computer Engineering
SNJB's COE
Nashik06-2011
Skills
- Planning
- Requirement Gathering
- Project Management
- Agile & Waterfall SDLC
- Delivery Management
- Process Improvement
- Training & Development
- Leadership & Team Management
- GUI Applications
- MS Office [Word, Excel, PowerPoint, Visio]
- Project Management Tools
- Azure Dev Ops
- CRM implementation
- Team collaboration
- Effective communication
- Cost estimation
- Client relationship management
- User support
- Issue resolution
- Product life cycle management
- Team leadership & development
- Configuration management
- Resource allocation
- Project implementation
Certification
PMP Certification Completed
Projects
Preparing various work products majorly including Scope Document, FRD, BRD, Use Cases for Converters – Banking Domain., Worked on various small sized projects for specific phases., Performed activities like resource planning, project scheduling, effort estimation, etc., Have Peer Reviewed various other project work products.
Personal Information
- Date of Birth : 14th Oct 1988
- Marital Status : Married
- Nationality : Indian
- Passport : P0970196
- Total Work Exp. : 12.7 yrs
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Lead Consultant
CRMNEXT-Acidaes Solutions Pvt. Ltd.
04.2015 - 11.2024
Business Analyst
Mindgate Solutions Pvt. Ltd.
04.2012 - 03.2015
Bachelor of Engineering - Computer Engineering
SNJB's COE
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