Namratha Nagaraj

Led Scrum Master responsibilities, knowledge and process management initiatives, and Agile enablement for the "Enterprise Digital Workplace Migration to Azure DevOps, adoption, reporting, and enhancements" project for a leading BFSI client.

Supported internal PMO functions, including resource planning, SOW updates, and change request (CR) management, to ensure alignment with project scope and delivery timelines.

Key Achievements:

• Coached six Agile teams within a Data & Analytics portfolio, driving the adoption of Scrum@Scale and maturing agile practices across more than 40 members.
• Standardized estimation models across squads, resulting in a 30% increase in predictability and burn-down accuracy.
• Spearheaded story point calibration workshops and sprint planning sessions in Azure DevOps, reducing planning overhead by 20%.

Scrum Master Role:

• Orchestrated Scrum ceremonies across teams—daily stand-ups, retrospectives, sprint/PI planning, and backlog grooming—with a 25% improvement in on-time delivery.
• Created and maintained dashboards in Power BI to visualize sprint health, team velocity, and blocker trends, enabling data-backed retrospectives.
• Led the Agile Maturity Assessment initiative, collecting feedback from teams, and aligning coaching strategies to improve team autonomy and throughput.
• Owned and enhanced a centralized SharePoint KM repository with SOPs, Agile playbooks, sprint artifacts, and best practices.

Knowledge Management and Agile Enablement Role:

• Took ownership of the end-to-end tool enhancement lifecycle, collected over 30 enhancement requests, translated feedback into structured documentation, and facilitated alignment between SQM, IT, and Work Management teams.
• Acted as the liaison to prioritize, track, and drive enhancements from idea to delivery, ensuring user-centric design.
• Conducted structured feedback cycles with end users to validate improvements, leading to measurable adoption gains, and elevated team satisfaction scores.
• Onboarded and mentored new team members on interpreting tool adoption metrics, tool utilization indicators, and tracking value delivery KPIs to accelerate tool integration and effectiveness. (Reviewed over 200 teams.)
• Guided teams in establishing comprehensive end-to-end data governance frameworks—defining metadata standards, promoting data stewardship, and embedding compliance protocols for over 400 teams using Azure DevOps.
• Enabled faster decision-making and audit readiness by developing structured knowledge assets and enhancing data lifecycle transparency.

• Project: Enterprise Digital Workplace Migration to Azure DevOps for a BFSI Client.
• Key Contributions:
• Facilitated full-lifecycle migration for 6000+ users from legacy systems to Azure DevOps, documenting SOPs, workflows, user guides, and compliance standards.
• Conducted stakeholder interviews, UAT feedback sessions, and root cause analyses to develop 15+ impactful process enhancements.
• Championed knowledge management culture via bi-weekly open house sessions attended by 400+ users; addressed queries, released enhancements, and shared tool updates.
• Designed “As-Is” and “To-Be” process models to guide adoption of ADO, leading to 90% successful migration within target timeline.
• Partnered with CI/CD and governance teams to identify handoff inefficiencies, increasing system integration speed by 25%.
• Delivered BRDs, use cases, and user stories that supported transition from siloed tools to centralized DevOps environments.

• Launched and scaled a bootstrapped B2C business focused on handcrafted gifting and home décor, managing the full product lifecycle from design to doorstep.
• Spearheaded website development using a top-down approach—collaborated with developers, led UI/UX decisions, and applied design thinking principles.
• Integrated secure payment gateways, streamlined order workflows, and ensured seamless customer experience from cart to delivery.
• Managed pricing, costing, and vendor relationships to maintain healthy margins and agile fulfillment operations.
• Drove product innovation by curating themed and seasonal collections, experimenting with packaging, and implementing customer feedback loops to boost repeat orders and satisfaction.

• Key Projects: Workflow Automation, Document Digitization, Lending Process Optimization
• Analysed, documented, and streamlined internal loan underwriting workflows, reducing manual processing by 35%.
• Led backlog refinement and business rules documentation to support implementation of internal fintech tools.
• Worked alongside product teams to validate data accuracy, align tool configurations with RBI/NHB norms, and ensure process integrity.
• Collaborated on requirements for credit scoring automation, contributing to faster loan approvals and improved risk profiling.

• Conducted reconciliations of escrow, principal, and interest payments tied to investor accounts, ensuring regulatory compliance.
• Initiated process changes in bank reconciliations that reduced turnaround time by 15% and improved audit traceability.
• Participated in special projects for process documentation and reporting accuracy enhancement.